Help Desk Technician Journeyman

Overview Help Desk Technician Journeyman Ft Belvoir, VA - Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Advanced Solutions and Intelligence Services, LLC (CASIS), is a wholly-owned subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC) headquartered in Anchorage, Alaska. CASIS is an 8(a), ANC-Owned, Small Disadvantaged Business (SDB) headquartered in Sierra Vista, AZ. We are a professional services provider specializing in the delivery of Intelligence Operations and Cyber Support Services to the Department of Defense (DoD) & other agencies within the U.S. Government (USG). CASIS is a part of Chenega Corporation’s Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU). The SBU operates as a leveraged services model that increases the depth & scalability of our support staff while reducing costs to our customers. Chenega MIOS has over 1,700 employees located across the United States & internationally, with experience that includes management of contracts valued at $2 Billion that provide services to large federal agencies. The Help Desk Technician Journeyman possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. The Help Desk Technician Journeyman delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Responsibilities Assist in the maintenance and updates to the service desk ticketing system, where each request is assigned a ticket to the appropriate personnel. Assist site lead with external support stakeholders as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communication System (JWICS), Secure Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required. Install, maintain, and support baseline desktop/laptop images provided by Regional Network Enterprise Center (RNEC) Ft. Belvoir for NIPR and SIPR and Intelligence and Security Command/Ground Intelligence Support Activity (INSCOM/GISA) for JWICS, including Microsoft Windows operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other applications, like Adobe Acrobat, MS Edge, Google Chrome, computer drivers, encryption tools, and required security patches. Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls. Configure, diagnose, and correct problems on hardware, like personal computers (PCs), Multi-Function Devices, VOIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals. Perform upgrades and install new or replacement hardware. Maintain Active Directory, adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network. Provide user account management support from creation through deletion, including SIPR token management for NIPR, DREN, SIPR, JWICS, SDREN, DDTE, BLCSE, and AWS GovCloud. User accounts currently include Capability Program Executive Enterprise Software and Services (CPE ES2), PM LOG FIN, PM HR FM, BTS, and ATR. Support secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools. Schedule rooms, connections, and operate VTC equipment supporting approximately fifty sessions per month. Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self-help and troubleshooting guides, and provide input to weekly and monthly status reports, metrics, programmatic data calls, and deliverables as needed. Assist with asset inventory, tracking changes, and applying updates to the master hardware and software list (i.e., Tenant Security Plan (TSP) for NIPR and SIPR and the Approval to Connect (ATC)) for JWICs utilizing a combination of physical inventory and an automated asset management system for tracking assets and generating reports. Support efforts to decommission equipment and degauss and sanitize data from these decommissioned media or equipment. Monitor usage of IT consumables, like toner, batteries, equipment filters, etc. Shall install, operate, and maintain (IO&M) secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools. (The contractor shall schedule rooms, connections, and operate VTC equipment on a needed basis.) Other duties as assigned Qualifications High school diploma or GED equivalent 5+ years or more of logistics/operations/technical support or equivalent combination of education and experience DoD 8570 IAT II (Security+ minimum) Secret security clearance required Successfully pass background and drug screening Preferred Qualifications: Bachelor’s degree and 3+ years of experience (preferred) Knowledge, Skills, and Abilities: Must have an advanced knowledge of a variety of computer software applications, including word processing, spreadsheets, database (MS Word, Excel, Access, PowerPoint), and Outlook. How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ Teleworking Permitted? Yes Teleworking Details Remote but some have to come in (to the address provided) once a quarter for compliance assurance on the SCIF Estimated Salary/Wage USD $39.29/Hr. Up to USD $52.88/Hr.