Helpdesk Engineer (Service Requests)

Helpdesk Engineer (Service Requests) Location: Kings Hill / Hybrid Salary/package: £25,948.96 per annum Contract type: Permanent Hours: Full time, 37 hours per week This is an exciting opportunity to kick start or grow your career in IT support with Cantium Business Solutions . As part of our Service Request team, you will be hands on from day one, helping users, fixing issues and learning how real IT services work across a wide range of organisations. This role is ideal for someone early in their IT career who is curious, motivated and enjoys problem solving. You will gain practical experience with Microsoft technologies, service desk tools and customer support, while building skills that will set you up for a long term career in IT. Who we are Cantium Business Solutions , part of Commercial Services Group delivers high-quality back-office and IT services to the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG , the UK’s largest local authority-owned trading organisation. Cantium combines commercial innovation with a commitment to reinvesting profits into local communities. Why this role matters Our Helpdesk Engineer's are essential to keeping our IT services running smoothly for customers who rely on them every day. You will be one of the first points of contact when users need help, making a real difference by resolving issues, restoring access and keeping people productive. It is also a key learning role. The experience you gain here will build strong foundations in IT support, customer service and modern Microsoft technologies, giving you skills that are highly valuable and transferable as you progress your career. What you’ll be doing Handling IT service requests and incidents and supporting users with day to day issues. Installing software and setting up access, licences and user accounts. Ordering and tracking IT equipment and keeping asset records up to date. Supporting Microsoft technologies including Microsoft 365, Azure Active Directory and Intune. Producing simple reports and keeping systems and records accurate. Working with the wider team to deliver a positive and reliable support experience. What we’re looking for An interest in IT and technology, whether from study, training, hobbies or early work experience. Some basic awareness of IT support or computer systems, with a desire to learn more. A friendly and helpful approach when supporting users. Good communication skills and confidence to ask questions when unsure. The ability to stay organised and manage simple tasks day to day. A positive attitude and willingness to learn as part of a team. What you’ll get in return Salary of £25,948.96 per annum. 25 days annual leave, rising to 27 after four years. Birthday Day Off. One concessionary day during the Christmas period. Pension scheme with 4% employer contribution. Life assurance cover. Hybrid working. Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any. Department IT Services Locations West Malling Remote status Hybrid Yearly salary £25,948.96 Employment type Full-time Portfolio Procurement & Partnerships Brand Cantium Business Solutions IT DBS Vetting Required? Basic About Commercial Services Group Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce. Founded in 1928 Co-workers c1800 Turnover Over £800M