Helpdesk Support Analyst

We are seeking a customer-focused and technically skilled Support Technician I to join our growing IT support team. In this role, you will serve as the first point of contact for clients experiencing technical issues and provide exceptional support to ensure their technology environments operate efficiently, securely, and reliably. The ideal candidate is a strong communicator with excellent troubleshooting skills, a passion for customer service, and the ability to manage multiple priorities in a fast-paced environment. This position will provide both remote and occasional on-site technical support for a variety of hardware, software, and network-related issues. Key Responsibilities Provide first-level technical support to clients via phone, email, and remote support tools. Troubleshoot and resolve hardware, software, operating system, and network-related issues. Diagnose technical problems using critical thinking and effective troubleshooting methodologies. Research solutions, perform testing, and implement fixes to restore service quickly and efficiently. Utilize remote access tools to assist with software installations, updates, configurations, and issue resolution. Provide occasional on-site technical support when issues cannot be resolved remotely, including support for remote clients when necessary. Required Skills Strong customer service and interpersonal skills. Excellent verbal and written communication abilities. Working knowledge of Microsoft Windows operating systems and common business applications. Basic understanding of computer hardware, printers, mobile devices, and peripheral equipment. Familiarity with networking fundamentals, including TCP/IP, Wi-Fi, VPNs, and connectivity troubleshooting. Strong analytical and problem-solving skills. Ability to work independently and manage multiple priorities simultaneously. Ability to document technical issues and resolutions accurately. Job Type & Location This is a Permanent position based out of Cockeysville, MD. Pay and Benefits The pay range for this position is $50000.00 - $60000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cockeysville,MD. Application Deadline This position is anticipated to close on Sep 18, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.