helpdesk support level partial remote

Helpdesk Support Level 3 – Partial Remote Spring Valley, NJ 70,000 - 80,000 About Helpdesk Support Level 3 – Partial Remote We are a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and exceptional service to our clients across various industries. We pride ourselves on fostering a collaborative work culture, providing ongoing career development, and offering employees flexibility in their work-life balance. Our team values innovation, client success, and continuous growth. We are looking for a Helpdesk Support Level 3 – Partial Remote to join our Managed Service Provider (MSP) team. The Helpdesk Support Level 3 – Partial Remote will be responsible for supporting our clients and resolving technical issues that arise within their environments. This would involve providing first-level technical support, analysis, and troubleshooting while ensuring a high level of customer satisfaction. Helpdesk Support Level 3 – Partial Remote Responsibilities: Working with System Engineers to assist with cloud migrations Providing first-line support and escalating support requests as appropriate Configuring, troubleshooting, and repairing network devices, servers, and computers Working with other members of the support team to ensure that service level agreements are met Assisting with projects such as AD and Azure AD migrations Hands on training with full M365 Migrations Helpdesk Support Level 3 – Partial Remote Requirements: Must have 1 year of experience working with an MSP (Managed Service Provider) Ability to work independently (we don’t support any micromanaging and thrive on a supportive environment) Excellent communication skills and the ability to communicate technical concepts to non-technical clients Experience with MSP tools such as AutoTask, Datto, Connectwise, Kaseya, or ITGlue Active Directory, M365 troubleshooting, Microsoft Servers experience Helpdesk Support Level 3 – Partial Remote Benefits: Salary: $70,000-$80,000 Company Credit Card for meals, gas, and tolls Insurance is fully covered with low deductible: Health, Dental, Vision 40 days PTO + Holidays 401k + 6% match Promotions and growth opportunities within 1 year – we offer a salary increase every year Location Spring Valley, NJ Salary 70,000 - 80,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Spring Valley, NJ Job ID: BW3113 Published Date : August 3, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston