Helpdesk System Administrator

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group — a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit , which have evolved into standalone powerhouses, as well as innovative products such as Folderly . Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. We’ve come a long way, and we’re just getting started. Joining Belkins Group means signing up for a journey of unstoppable growth and success, driven by curiosity, dedication, and a commitment to excellence. The role We're looking for a Helpdesk System Administrator to keep our people, hardware, and 100+ tools running smoothly. This is a hands-on IT Operations role and a great entry point into system administration — you'll get real ownership, a mentor, and exposure to the full IT Ops scope of an international remote company. What you'll be doing - Managing the full corporate hardware lifecycle: procurement with international suppliers, device setup (macOS via Apple Business Manager and MDM), inventory, and shipping to team members - Handling the technical side of onboarding and offboarding — accounts, access, equipment - Providing helpdesk support across the organization (Zoho Desk) in English and Ukrainian - Managing tool access and subscriptions for our 100+ services: access audits, renewals, invoices, and coordination with the finance team - Supporting security basics — access control, phishing prevention, employee training - Documenting your work and keep improving our IT processes and knowledge base You'll be successful in this role if you - Are a confident macOS user , curious about the Apple ecosystem, and eager to learn (advanced skills not required) - Have some hands-on IT experience — helpdesk, internship, or a technical degree - Communicate in English at B1–B2 — many of our users and suppliers are English-speaking - Know networking fundamentals (OSI model, protocols, possible security problems) and troubleshoot systematically - Are self-organized — you'll plan your own day and prioritize requests yourself Nice to have - Experience with MDM, Apple Business Manager, or ticketing systems - Automation skills (Zapier, Make, Java Script and Bash fundamentals) What’s In It for You - Fully remote work and a genuinely flexible schedule — most users are active after 11:00, so you shape your own day around a 6–8 hour workload - Salary in USD - A mentor: our senior IT Ops specialist stays involved and will guide you through the stack - Hands-on experience with 100+ tools — Google Workspace, Slack, Apple Business Manager, Zoho Desk, HiBob, Zapier/Make, and more - A role that builds a complete sysadmin skill set — the kind of experience that opens doors across the industry What to expect in our process - Intro call with a recruiter (30 min, includes English check) - Technical interview with our IT Ops specialist (30–60 min, includes a short live troubleshooting role-play) - Final interview with HR If this all sounds like the right challenge, go ahead and apply. At Belkins Group, we care deeply about our team members, and we prove it through: Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you’re most productive. Our flexible hours help you stay agile and focused. Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. Global Sync: We align with U.S. holidays to keep our global teams in sync. Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.