Home-Based Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Active Hiring We are looking for a Home-Based Operations Analyst to join a growing U.S.-based company in the promotional products industry. In this role, you will support end-to-end order operations by coordinating with decorating partners, vendors, customers, and internal teams to ensure projects move smoothly from sourcing through production and delivery. You will play a key role in monitoring timelines, resolving operational issues, communicating updates, and ensuring exceptional customer service throughout the order lifecycle. REQUIRED CORE COMPETENCIES Communication: Highly proficient in spoken and written English with the ability to communicate effectively with customers, vendors, and internal teams. Organization: Strong organizational and time management skills with the ability to manage multiple priorities and deadlines. Attention to Detail: Maintains accuracy in documentation, production tracking, and order management. Problem Solving: Proactively identifies operational issues and works with stakeholders to resolve them efficiently. Adaptability: Thrives in a fast-paced environment and can easily adjust to changing priorities and responsibilities. ​ WHAT YOU WILL DO Critical engagement with decorating partners Documenting action items and ensuring follow-up Recording and conveying feedback Monitoring production timelines Communicating delays and issues to relevant stakeholders Liaising with customers regarding order status and issues Updating the Customer Success team on order progress Resolving operational roadblocks Addressing sourcing issues and communicating with customers as needed Resolving shipment issues and providing necessary documentation Monitoring transit times and reporting delays or lost shipments Troubleshooting art file issues to ensure production stays on track Managing expedited orders End to end management of high touch orders from sourcing, production, and logistics . Keeping all relevant parties updated on order status WHAT WE LOOK FOR Education: Bachelor's degree in Communications, Marketing, Business Administration, or a related field preferred. Experience: 1–3 years of experience in the promotional products industry, customer service, marketing, e-commerce, or related operations roles. Language Proficiency: Strong verbal, written, and English communication skills. Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Proficient in Google Workspace (Google Sheets, Gmail, Docs). Familiarity with CRM platforms and promotional industry software such as Sage, ESP, commonsku, or Syncore is preferred. Basic knowledge of Adobe Illustrator, Adobe Photoshop, or Canva is an advantage. Strong multitasking, organizational, and project coordination skills. WHAT WE OFFER Salary Range: PHP 35,000 – 37,500 Industry: Promotional Products Job Type: Full-time Work Shift: 8:00 AM – 5:00 PM CST (USA) Workdays: Monday through Friday (USA) BENEFITS OF WORKING WITH US Industry-leading salary packages Permanent work-from-home setup Company equipment provided Government-mandated benefits employer share Internet stipends upon regularization HMO Coverage upon regularization (with an option to enroll as early as Day 1) PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!