Hospice Intake Nurse Coordinator (Remote)

About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Position Summary The Hospice Intake Nurse Coordinator serves as a dedicated backup for market-level Intake Nurses across all Ennoble Care markets. This remote position provides coverage during PTO, manages overflow workload during high-volume periods, and plays a key role in onboarding, educating, and training new Intake staff to ensure consistent intake processes company-wide. Essential Functions Intake Support and Coverage • Serve as the primary backup Intake Nurse for all Ennoble Care markets, providing seamless coverage during PTO, leaves of absence, and staffing gaps. • Assist market Intake Nurses with overflow referrals and increased workload during high-volume periods. • Receive, review, and process all referral and intake information in accordance with company policies and regulatory requirements. • Complete referral and intake forms accurately and route them appropriately for admission approval. • Verify Medicare coverage and confirm benefit period information through appropriate systems and working files. • Assist in the coordination and scheduling of appropriately skilled clinicians to fill cases, entering scheduling information into the electronic medical record (EMR) system. Education, Training, and Quality • Deliver standardized education and training to newly hired Intake staff across all markets, ensuring consistency in workflows and documentation. • Develop and maintain training materials, reference guides, and standard operating procedures related to the intake process. • Serve as a subject matter expert on intake best practices, regulatory requirements, and EMR system functionality. • Partner with the Compliance Department to identify process improvement opportunities and support quality assurance initiatives related to intake operations. • Provide ongoing mentorship and coaching to market Intake Nurses as needed. General • Maintain clear and timely communication with market leadership, clinical teams, and the Compliance Department. • Participate in team meetings, trainings, and compliance-related activities as required. • Perform other duties as assigned. Qualifications Required • Active LPN or RN license in good standing (multi-state or Compact license preferred). • Minimum of 2 years of experience in hospice or home health intake. • Minimum of 3 years of experience working with EMR systems. • Strong computer literacy with the ability to navigate multiple systems and maintain accurate electronic records. • Excellent verbal and written communication skills. • Demonstrated ability to work independently in a remote environment with strong organizational and time-management skills. Preferred • Experience training, mentoring, or onboarding clinical or administrative staff. • Familiarity with Medicare, Medicaid, and commercial insurance verification processes. • Experience working across multiple markets or regions within a home health or hospice organization. Work Environment • Fully remote position requiring a reliable high-speed internet connection and a dedicated, private workspace. • Standard working hours with flexibility to accommodate coverage needs across multiple time zones and markets. • Occasional travel may be required for in-person training sessions or company meetings. Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.