HR and Operations Director

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year. About the HR and Operations Director role... The HR and Operations Director – AMERs is responsible for leading the people and workplace agenda across the Americas region (US, Canada, Mexico and Latin America). This key role partners closely with regional and global leadership to build a high-performing, inclusive culture, ensure excellent people operations, and run smooth day-to-day office operations that enable our teams to do their best work. What you'll do... 1. Regional People Strategy Translate the global people strategy into a clear, actionable plan for the AMERs region. Provide thought partnership to the AMERs leadership team on organisation design, workforce planning and change management. Use people and business data to identify regional trends, risks and opportunities, and recommend practical actions. 2. HR Business Partnering Act as a senior HR Business Partner to AMERs leaders, coaching them on leadership, performance, talent and engagement. Provide clear, pragmatic advice on complex employee relations matters, balancing risk, compliance and commercial outcomes. Support leaders through restructures, role changes and other organisational changes in line with local employment laws. 3. People Operations and Compliance Oversee end‑to‑end people operations for AMERs, including onboarding, offboarding, contracts, policy application and HR systems data integrity. Ensure compliance with employment and workplace legislation across the region, working with Legal and external advisers where needed. Own and continually improve AMERs HR processes, templates and guidance so they are simple, consistent and scalable. 4. Culture, Engagement and Employee Experience Act as a visible culture carrier for SiteMinder in the AMERs region. Lead local initiatives that drive engagement, wellbeing, inclusion and recognition. Use feedback (engagement surveys, exit data, listening channels) to identify themes and drive practical improvements. 6. Regional Operations and Workplace Management Oversee day‑to‑day operations of AMERs offices (currently including Dallas and any other physical hubs), ensuring they are safe, efficient and aligned with our ways of working. Manage key local vendors and service providers (e.g. facilities, supplies, benefits brokers) in partnership with Procurement and Finance. Partner with Finance and leaders on AMERs people and operations budgets, ensuring spend is well‑planned and within agreed limits. What you have... Experience and Qualifications Significant HR leadership experience in a fast‑paced, scaling environment Proven track record as a senior HR Business Partner or HR Director supporting multiple countries in the Americas Strong understanding of Mexican and US employment practices; experience with Canada and/or Latin America employment environments is highly regarded Advanced English and Spanish language skills, with ability to communicate effectively at all organisational levels Demonstrated experience managing complex employee relations matters and organisational change Experience overseeing office operations and/or workplace management alongside core HR responsibilities Excellent judgement, with the ability to balance people, legal and commercial considerations. Strong relationship builder and coach, able to influence senior leaders and collaborate across time zones Location and Travel Primary location: Mexico City Regular travel to our Dallas office, and potentially within the region, required. When applying for this role please send your CV in English Our Perks & Benefits… - Hybrid working model - Mental health and well-being initiatives - Paid birthday, study and volunteering leave every year - Sponsored social clubs, team events, and celebrations - Employee Resource Groups (ERG) to help you connect and get involved - Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.