Location: Łódź - 2 days office/3 days remote
Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
The opportunity
As an HR Business Partner Lead, you will drive operational excellence, governance and stakeholder alignment across HR services, ensuring high-quality support for employees, managers and the business. This is an opportunity to lead strategic HR operations initiatives, influence service delivery models and create scalable ways of working in a complex, global environment.
Your Key Responsibilities
- Leading HR service delivery operations, operating rhythms and performance management activities across HR Operations or People Services teams.
- Designing and managing governance frameworks covering recruitment support, onboarding coordination, knowledge management and day-to-day operational delivery.
- Establishing service delivery standards, ownership models, escalation paths and issue-resolution approaches, particularly during periods of team growth, service transitions or operational expansion.
- Partnering with senior stakeholders to align priorities, manage expectations and ensure delivery against agreed service standards and timelines.
- Driving continuous improvement initiatives to enhance service quality, efficiency, team effectiveness and employee experience.
- Monitoring service performance, identifying risks and implementing solutions to strengthen delivery outcomes.
- Leading, coaching and developing teams in a dynamic HR operations environment, fostering accountability, collaboration and high-performance ways of working.
Depending on experience, the role may also involve leading larger transformation initiatives, supporting organizational change and influencing strategic decisions related to People Services operating models.
Skills And Attributes For Success
To excel in this role, you will be a strong people leader with a passion for operational excellence and continuous improvement. You can confidently navigate complex stakeholder environments, influence decisions and create structure in fast-changing situations while maintaining a focus on people, quality and business outcomes.
To qualify for the role, you must have
- 8-10+ years of experience in HR, HR Operations, Shared Services, People Services or a related field.
- Proven experience leading HR operations, service delivery or employee services teams.
- Strong stakeholder management skills with experience partnering with senior leaders in complex, matrix or multinational organizations.
- Experience establishing governance, service management frameworks, operational processes and performance standards.
- Demonstrated ability to lead teams, drive accountability and deliver continuous improvement initiatives.
Ideally, you'll also have
- Experience supporting service transitions, organizational growth or HR operating model transformations.
- Knowledge of HR technologies and service management platforms such as Workday, ServiceNow, SAP, SuccessFactors or similar solutions.
- Experience working within global shared services, centers of excellence or multi-country HR environments.
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The Exceptional EY Experience. It’s Yours To Build.
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