HR Generalist, Employee Relations

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being. Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals! Position Title: HR Generalist Reports To: VP of Human Resources Location: Kansas City, MO (Hybrid – Average 2 days/week on-site) Experience Level: 3–5 Years Primary Focus: Frontline Employee Relations, ADA Interactive Process & HR Project Management Position Overview The HR Generalist serves as the operational engine for employee relations (ER), workplace compliance, and key HRBP initiatives. Positioned strategically between the HR Coordinator and HR Business Partners (HRBPs), this role directly supports frontline managers and employees—particularly across our non-exempt inside sales organization and corporate teams. This role requires someone who thrives in core ER mastery: managing high-volume casework, conducting objective investigations, leading ADA interactive conversations, and coaching frontline leaders on soft skills and communication. Additionally, this individual will serve as a tactical project manager, partnering with the Lead HRBP and VP of HR to drive key annual initiatives (End-of-Year Merit, Handbook Reviews, and Talent Reviews). Key Responsibilities 1. Employee Relations & Case Management Casework Ownership: Receive and manage assigned ER tickets from the HR Coordinator via Jira. Own, investigate, and resolve standard workplace issues, including attendance/punctuality, peer friction, performance management, policy violations, and commission-related disputes. Frontline Manager Coaching: Act as a trusted advisor to frontline sales leaders, providing 1-on-1 coaching on communication, delivering constructive feedback, administering progressive discipline, and managing difficult employee conversations. Strategic Escalations: Maintain a clear threshold of autonomy while identifying complex, sensitive, or high-risk cases for timely escalation to the HRBP or VP of HR. Documentation & Data Integrity: Maintain thorough, objective, and legally defensible ER investigation records and documentation. 2. ADA Interactive Process & Accommodation Leadership Interactive Process Guidance: Partner closely with the Internal Leaves Administrator (who manages third-party LOA vendors) to lead direct, supportive interactive process discussions with employees and managers. Accommodation Decisions: Evaluate medical documentation, assess essential job functions, determine reasonable accommodations under the ADA, and track ongoing accommodation plans. 3. HR Project Management & Benchmarking Project Execution: Serve as the primary project manager for core annual HR milestones, including End-of-Year Merit Planning, Annual Handbook Reviews, and Talent Reviews, keeping the Lead HRBP and VP of HR on schedule. PM Tooling: Build and maintain clear project timelines, deliverables, and tracking dashboards using Monday.com and Google Workspace. Benchmarking & Research: Conduct competitive industry benchmarking on workplace policies, benefits, compensation trends, and ER best practices to inform future policy revisions and proactive ER strategy. Work Environment & Location: This position operates on a hybrid schedule (averaging 2 days per week on-site at our Kansas City, MO office) and up to 3 days remote. Bachelor's degree in human resources or related field and/or equivalent experience. 3 to 5 years of progressive HR experience, with a heavy emphasis on employee relations, workplace investigations, and employment law compliance. Industry/Workforce Context: Prior experience supporting non-exempt, metrics-driven workforces (e.g., inside sales, call centers, high-volume operational environments) is highly preferred. Multi-State Compliance: Strong foundational knowledge of federal labor laws and multi-state compliance (FMLA, ADA, FLSA wage & hour laws across 35+ states; experience with Missouri labor regulations is a plus). Technical Proficiency: Hands-on experience with Workday (HRIS). PHR or SHRM-CP preferred. Competitive compensation Medical, Dental and Vision benefits after a short waiting period 401k matching program Generous paid time off program with an additional company break during the holidays Annual Volunteer Time Off (VTO) and a donation matching program Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career Diverse, inclusive & welcoming culture Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans Spring Venture Group is an Equal Opportunity Employer Spring Venture Group is an Equal Opportunity Employer