HR Operations & Client Services Manager

At FMC Group, a German-owned international consulting and Employer of Record (EOR) provider. We employ staff in Türkiye on behalf of international clients and handle HR, payroll, and compliance topics. We provide the complete infrastructure in Türkiye e.g. office, car, travel expense management. All costs related to the employments are reported monthly and invoiced to the international clients. As we continue to grow, we are looking for an HR Operations & Client Services Manager to join our team in Istanbul. This role is ideal for a analytical, detail-oriented professional who enjoys working with our international clients and employees in Türkiye. You will act as a key link between our international clients, local employees, ensuring accuracy, compliance, and smooth operations across all areas. Key Responsibilities Act as the main point of contact for clients on operational, HR, and financial topics. Ensure high satisfaction among international clients and locally employed staff through proactive communication and reliable service delivery. Manage end-to-end employment operations, including contracts, onboarding, offboarding, and personnel data. Review, and validate payroll data, prepare client cost reports with a high level of accuracy. Coordinate our vendors (fuel cards, cars, office etc.) Identify inconsistencies or risks and proactively implement improvements. Skills, Knowledge and Expertise Excellent client and employee communication. Structured, independent working style with the ability to manage multiple topics and deadlines reliably. Numerical and analytical skills with a high level of accuracy and attention to detail. 3+ years of experience in HR operations. University degree in Business Administration, Finance, HR, or a related field. Fluency in Turkish (required); excellent command of English (required); German is a plus. What We Offer Long-term full-time employment in a sustainable business, with personal development possibilities. A modern and friendly work environment which relies on collaboration and individual responsibility, and a team that values transparent communication and teamwork. Possibility of working hybrid (3 days per week home office is possible). Flexible working hours, you can start your day between 08:30 - 10:00 a.m. Lunch allowance Commuting allowance Day off on your birthday, because we want you to enjoy this special day Location: Ataşehir, Istanbul (Brandium) FMC Group is an international company with a multicultural team welcoming diverse talent and providing an equal opportunity for everyone. Your personal data/sensitive personal data will be processed for the purposes of evaluating your request for a job application and your eligibility for the relevant position. Our privacy policy for the candidates can be accessed via the below link: https://fmcgroup.com/kisisel-verilerin-korunmasi-kanunu-aydinlatma-metni FOREIGN MARKET CONSULTING İNSAN KAYNAKLARI DANIŞMANLIK TİC. LTD. ŞTİ. Özel İstihdam Bürosu olarak 10/05/2025 – 09/05/2028 tarihleri arasında faaliyette bulunmak üzere, Türkiye İş Kurumu tarafından 09/05/2025 tarih ve 18232765 sayılı karar uyarınca verilen 406 no.lu belge ile faaliyet göstermektedir. https://career.fmcgroup.com