HR Operations Specialist

WELCOME TO OLX We're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible. We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust. Our brands – including AutoTrader, OLX, Otomoto, Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors. Join OLX and see how far you can go. The HR Operations Specialist plays a critical role in ensuring that employees and managers have a positive first impression of HR by providing a high level of service and demonstrating a strong knowledge of Labour Law and Corporate policies. In this role, you will support not only employees and managers but will also contribute to HR continuous improvement efforts. What responsibilities will you get when working with us? Maintaining a detailed understanding of OLX HR policies and processes in order to partner employees and managers in resolving first-line questions and issues Responding to the general employee and manager inquiries regarding HR and OLX Corporate policies and procedures related to benefits, absences, etc. and providing the appropriate resources to effectively resolve the issue Proactively and in a timely manner processing employee life-cycle transaction(s) in the HR systems ensuring the integrity, accuracy, and confidentiality of HR-related data Administering employee benefits schemes, answering employee questions, and appropriately processing necessary documentation Supporting employees in onboarding/offboarding activities to ensure a smooth transition Maintaining proper documentation of OLX policies and procedures for easy reference and support Compiling and providing basic reporting needs related to payroll, absences, leaves, etc., as defined Maintaining records, databases, and other systems to ensure there is high data quality, accuracy, and integrity at all times are kept up to date and accurate at all times Contributing to HR system upgrades and maintenance by participating in pilots and testing Providing education and support to employees and managers on the use of the HR Systems to promote self-service, as appropriate. What will you need to be successful in this role? Minimum 2 years of HR operations experience in a fast-paced international environment Excellent language skills in Portuguese and English (B2-C1) - strong communication skills, both written and verbal Customer Service Orientation: Able to ask questions to understand customer needs: responding quickly, efficiently, accurately, and in accordance with OLX guidelines Deep understanding and hands-on experience in working time calculation — including interpreting complex regulations, ensuring compliance, and optimizing related processes Proven experience in employing foreign nationals, with strong knowledge of legal requirements, documentation processes, and best practices for ensuring smooth onboarding and compliance Openness to new technologies and AI-driven solutions, with a proactive approach to identifying and implementing innovations that enhance efficiency and accuracy Strong computer skills, proficient in the use of Microsoft Office programs including G-Suit, Word, Excel Detail-oriented with the ability to handle multiple projects in a fast-paced environment Ability to positively interact with multiple levels within the organization What do you get from us? A 12-month contract (maternity leave cover) The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor A team-oriented culture that values collaboration, open communication, and community Complex compensation package (performance-based bonus, medical insurance, flexible benefits) Continuous investment in your development, through trainings and e-courses Working in a hybrid model (3 days a week from our Lisbon office) Friendly, curious and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies. Diversity, Equity and Inclusion at OLX OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us! OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement . Grupa OLX sp. z o.o. has implemented an internal procedure for reporting violations of the law. You have the right to report a violation of the law via website or by phone using any of the phone numbers listed on this site. The verification of reports and the undertaking of follow-up actions are handled by authorized members of the ethics and compliance team. All reports will be treated with the utmost care, confidentiality and in accordance with applicable law.