HR Team Lead

Manpower Group is looking to hire a HR Team Lead.

The HR Team Lead is responsible for leading the delivery of HR and recruitment services for a key enterprise client. This position combines HR operations, employee relations, recruitment, payroll administration, client relationship management, and team leadership to ensure an exceptional service experience and compliance with all HR requirements.

The successful candidate will act as the primary point of contact for day-to-day HR and recruitment matters, lead and develop the HR and recruitment functions, drive operational excellence, and ensure client satisfaction through the achievement of agreed service levels and business objectives.
Manpower will make sure that you will receive the best possible training by our wonderful team. You will be reporting to the Operations Manager and working closely with the team of fully qualified HR and Recruitment professionals, always willing to help and share their expertise. Aside from the exceptional training we also offer attractive base salary and range of generous benefits, such as pension, health care cover, generous annual leave entitlements including your birthday off, tax saver, bike to work scheme and many others. The successful candidate will be offered a permanent contract.

Location: Dublin 15 (4 Days On-site, 1 remote)
Employment Type: Permanent
Reporting To: Operations Manager

Key Responsibilities
HR Operations & Employee Relations

• Manage employee relations matters, including disciplinary, grievance, performance management, and absenteeism cases.
• Ensure compliance with employment legislation, company policies, and HR best practices.
• Support employee engagement and maintain positive employee relations.
• Conduct HR inductions and on-boarding activities when required.
• Maintain accurate and confidential employee records.

• Lead, coach, and develop the HR and Recruitment team.
• Conduct regular one-to-one meetings and performance reviews.
• Manage holidays, attendance, absenteeism, and employee performance.
• Handle escalated disciplinary and grievance matters.
• Foster a culture of continuous improvement and high performance.

Recruitment & Talent Acquisition

• Oversee end-to-end recruitment processes for open vacancies.
• Assess candidate suitability through interviews and assessment tools.
• Ensure an excellent candidate experience from initial engagement through on-boarding.
• Support workforce planning and recruitment delivery to meet client requirements.

Client & Stakeholder Management

• Build and maintain strong relationships with client stakeholders.
• Act as the primary contact for operational HR and recruitment queries.
• Manage client expectations and ensure service excellence.
• Provide regular updates and recommendations to stakeholders.

Payroll Administration

• Manage payroll processes and resolve payroll-related queries.
• Ensure payroll accuracy and compliance with payroll procedures.

Service Delivery & Continuous Improvement

• Monitor and achieve agreed KPIs and SLAs.
• Identify opportunities to reduce attrition, absenteeism, and lateness.
• Drive customer satisfaction through proactive problem-solving and process improvements.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Strong organisational and multitasking capabilities.
• Client-focused and service-driven approach.
• Problem-solving and decision-making skills.
• Proactive, positive, and results-oriented mindset.
• High attention to detail and confidentiality.

Qualifications & Experience
Essential

• Minimum 3 years' HR experience in a fast-paced environment within the Irish Market
• Proven experience managing Employee Relations cases.
• Experience in Recruitment and Performance Management.
• Experience with payroll administration.
• Strong verbal and written communication skills.
• Self-motivated, organised, and able to work independently.

• HR qualification
• Previous experience leading or supervising a team.
• Experience managing client accounts or stakeholder relationships.
• Knowledge of KPI and SLA management.