HRA Operations Associate

The Problem We're Solving Most people don't think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach. We built Vitable to change that. Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. It's better for employees. It's smarter for employers. And it matters. We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it. Healthcare is confusing. Insurance is confusing. For many people, it's one of the most stressful systems they'll ever have to navigate. Our HRA Operations Associates make it easier. From helping someone understand their coverage to troubleshooting an issue or guiding them through enrollment, you'll play an important role in making sure every member feels informed, supported, and cared for. You'll own each interaction from start to finish, working directly with carriers, answering benefit questions, resolving problems, and ensuring every customer has a seamless experience. We're looking for licensed insurance professionals who combine technical expertise with genuine empathy—people who know how to simplify complex information, stay calm under pressure, and treat every member like a human being, not a ticket number. If you're someone who enjoys solving problems, takes pride in doing things right, and wants your work to have a meaningful impact on people's lives, we'd love to meet you. Your Day to Day: Providing customers a seamless support experience Submitting applications to the carrier and owning till approval Helping customers navigate the healthcare system Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned Comprehensively documenting phone calls and emails with members in Zendesk Answering qualifying and benefit specific questions Providing phone and email coverage for our members as scheduled Required Experience: When reviewing resumes we’ll be looking to see that you: Are a licensed insurance agent Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California If we have an opportunity to engage you in your interview process, we’ll look to assess how you Communicate clearly and effectively in both verbal and written formats. Demonstrate patience, empathy, and the ability to stay composed under stress. Apply your insurance expertise to guide individuals through the process of signing up for health coverage. Navigate and perform confidently within support or sales-based digital platforms. Highly Preferred Experience: Have experience using Intercom Have 5+ State Licenses Are fluently bilingual What You're Made Of Mission-driven and motivated by impact Someone who gets sh*t done (and does it well) Curious, thoughtful, and clear on your “why” A self-starter who figures things out Empathetic, honest, and genuinely cares about others Collaborative, but confident working independently Hungry for change—and ready to help make it happen How We Take Care of You We believe in taking care of the people who take care of our members. Here's what that looks like: 100% Silver Plan medical coverage — plus dental and vision Vitable Primary Care membership — the same care we give our members, yours too 401(k) and life insurance Unlimited PTO — and we actually mean it Remote-first — work from wherever you do your best thinking MacBook and home office setup stipend — the gear you need to do great work Competitive equity — you're building something real, you should own a piece of it Are You Our Kind of Person? We don't have a big corporate machine behind us. What we have is a clear mission, a lot of heart, and a deep sense of urgency about the problem we're solving. That means we move fast, figure things out, and hold ourselves to a high bar — not because someone's watching, but because we care. You'll thrive here if you're the kind of person who: Feels personally connected to making healthcare more accessible Gets energized by building, not just maintaining Can navigate ambiguity without losing momentum Does the unglamorous work when it needs doing — and does it well Asks for help when you need it and offers it when you see someone else does Cares about the details, but keeps sight of the bigger picture We're a team that shows up for each other. We celebrate wins together, work through hard problems together, and genuinely like each other. If something feels off, we say so. If someone's struggling, we notice. No egos. No jerks. Just good humans doing meaningful work — and having fun doing it. One Last Note on Who We Hire The people we serve are diverse — and our team should be too. We're committed to building a workplace where different backgrounds, experiences, and perspectives aren't just welcomed, they're essential to the work. Vitable is an equal opportunity employer. We don't hire to check boxes. We hire people who care about what we're building and bring something real to the table. If this role excites you but you don't meet every requirement on the list, please apply anyway. We mean that.