HRIS SPECIALIST II (REMOTE)

We’re looking for a self-motivated HRIS Specialist II who has a passion for challenges, innovation, and helping people to achieve their goals. ABOUT INFOSYNC SERVICES Multi-unit business operators often find accounting and payroll to be frustrating and expensive. InfoSync provides the people and technology so they can focus on their core business. With over 10,000 locations using our services across 90 different brands, InfoSync is the leading provider of outsourcing services for multi-unit businesses. WHY WORK FOR INFOSYNC? At InfoSync, we know that you want to be a valued employee. In order to do that, you need a job with purpose, development, and opportunity for growth. We believe everyone should feel a part of a bigger purpose and enjoy coming to work every day. That is why we’ve hired over 550 employees who help us achieve our mission, vision, and our values. Mission: Be the leading provider of outsourced business solutions through insight and innovative technologies, the development of people, and delivering excellent customer service. Vision: Power people, enabling them to maximize their success. Values: People, Teamwork, Respect, Integrity, Accountability, and Excellence ABOUT THE ROLE The primary focus of this position is the support and maintenance of the Human Resource Management System (HRMS) in addition to other systems supported by the HRO HRIS team. This individual will serve as a technical point-of-contact for assigned functional areas and subject matter experts in configuration of the HRMS system, data integrity, file management, testing of system changes, report writing and analyzing data flows for process improvement opportunities. This role will follow a client-centric model – The focus is to proactively tailor our services to meet the evolving requirements of our clients by providing personalized solutions and streamlined processes while maintaining a heightened level of responsiveness to ensure a superior client experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Operate in alignment with InfoSync business processes, department standards, and client service level agreements. Develop and lead analytic strategies to proactively provide the necessary data and insights to support business. Accountable for resolving complex tier 2 support tickets logged by clients within our ticket management system and participating in client meetings. Design, configure, test, and document the implementing HRMS modules within Support, test, and document client open enrollment events and implement necessary configuration updates according to each client’s service level. Develop complex ad hoc queries and develop customized reports to meet user Design, configure, test, and document client UKG access and self-service, including workflows, approvals, notifications, roles, role assignment, and security Coach and train clients in effective utilization of UKG access and self-service capabilities. Analyze current systems and processes and identify opportunities for Perform regular HRIS configuration audits to ensure system Coordinate with IT on the creation and maintenance of data integrations solutions between UKG systems and other IT related systems. Process requests to set up, update, and terminate internal access to Research and resolve HRMS problems, unexpected results, or process flaws, perform scheduled activities and recommend solutions or alternate methods to meet requirements. Participate in the review, analysis, implementation, and testing of UKG software releases for a given functional area, including upgrades or patches. Support HRO initiatives by gathering requirements, configuration, reporting, building, testing, training, and documentation. Maintain education in UKG functionality, including People and Pay and Business REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Efficient use of Microsoft Office Suite products, including Outlook, Word, and Excel Manage project and task status in Smartsheet or other project tracking tools Strong verbal and written communication skills Experience in a client-facing role and multiple levels of management Proven accuracy, attention to detail, and ethical practice Self-motivated with the ability to work independently and confidentially Ability to troubleshoot and meet tight deadlines Professional demeanor under pressure and within multiple teams Strong multi-tasking, analytical, and problem-solving skills Adaptability to change and a willingness to work within changing priorities with enthusiasm Understanding of payroll transaction rationale and of payroll’s human impact Effective time management and organizational skills SUPERVISOR RESPONSIBILITIES This position has no supervisory responsibilities REQUIRED EDUCATION AND EXPERIENCE Associates degree in HR or related field or equivalent work experience 3 to 5 years of HRIS configuration experience (UKG preferred) 1 to 2 years of payroll processing experience or Fundamental Payroll Certification (FPC) Proficient with Microsoft Office Suite products, including Outlook, Word, and Excel Experience with Smartsheet or project tracking PREFERRED EDUCATION AND EXPERIENCE 3 to 5 years of UKG Pro or UKG Ready configuration experience PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. EXPECTED HOURS OF WORK Days and hours of work are Monday through Friday. Specific shift hours to be determined at time of hire. Occasional evenings, weekends, or overtime work may be required as job duties demand. DISABILITY ACCOMMODATION InfoSync is committed to the fair and equal employment of individuals with disabilities under the ADA. It is InfoSync’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. An employee or applicant with a disability may request an accommodation from the Human Resources Department. EQUAL OPPORTUNITY InfoSync is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws and regulations.