Position Title:
Human Resources Representative
Position Code:
RepHR-8015
Department:
Human Resources
Safety Sensitive:
☒
Yes
☐
No
Reports to:
Manager for Functional Area
Exempt Status:
☐
Yes
☒
No
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.
Provides support for all Human Resources related activities. Processes paperwork for functional area according to established procedures. Assists in administering Human Resources policies and procedures. Collects and maintains HR data related to functional area.
Key Responsibilities
Area Responsibilities (Serves as a backup for the HR Representatives from the other functional areas):
Onboarding / Recruitment
Supports new hires and transferring employees through the onboarding process ensuring all pre-employment and applicable regulatory requirements are met while providing a positive onboarding experience. Processes Relocation Reimbursements and Retention and Referral Bonuses. Audits new hires and ensures documentation is complete and accurate. Drives innovation, automates processes, and streamlines new hire experience. Providing monthly recruitment metrics. Processes all Students and Agency staff and maintaining the HRIS and associated files. Answers questions, screens phone calls, and assists employees on general HR-related questions.
Benefits / General Operations
Provides support for Benefits, FMLA, and HR operations and activities. Responds to questions from employees, managers, and candidates regarding benefit plans, coverage, and claims issues. Processes pay changes, status changes and bonuses in HRIS. Answers questions, screens phone calls and emails, and assists employees on general HR-related questions.
May also be responsible for the following: Reconciles group vendor billing and routinely audits enrollment in benefit plans with vendors and to ensure the appropriate deductions are made; Serves as a point of contact for FMLA and ADA and provides support to employees; Maintains relationship with external vendors and internal resources; Assists in data integrity and system maintenance with respect to benefit administration. Participates in the open enrollment process and in the analysis, testing, and implementation of new or revised benefits. Processes tuition, PSLF, scholarship and certification applications and reimbursement.
Qualifications
Education:
High school diploma or higher education degree required.
Experience:
A minimum of 2 years of clerical office experience required.
Certifications:
N/A
Licenses:
N/A
Knowledge, Skills, and Abilities:
Excellent customer service and data entry skills.
Advanced experience with Microsoft Word and Excel..
Ability to remain calm and courteous during contact with angry or frustrated clients.
Ability to take direction and open to constructive feedback.
Ability to organize and prioritize work assignments.
Ability to work independently.
Ability to communicate well with others, including the dissemination of complex information
Ability to maintain strict confidentiality in all circumstances.
Ability to work within established deadlines and in pressure situations.
Ability to evaluate processes, identify improvement opportunities, and to articulate recommendations.
Preferences
Education:
College level Business Administration or Human Resources classes.
Experience:
Experience in HR, Recruiting, Benefits, HRIS strongly preferred.
Healthcare experience.
Onboarding experience, including I-9 & E-Verify experience.
Regulatory compliance experience.
Benefits, FMLA, ADA and COBRA, experience.
Experience with Oracle and UKG Time and Attendance preferred.
Certifications:
SHRM-CP and/or PHR.
Special Position Requirements
Exposure Categories:
Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
Other potential hazard(s):
Possible exposure to hostile individuals.
Work Requirements
Ability to sit from 6-7 hours daily at a desk and/or computer terminal.
Ability to bend at the knees and stoop for filing.
ACKNOWLEDGEMENT:
This job description applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Print Employee Name Employee Signature Date
Date Staff Position Description Created / Revised:
07/31 /18; 12/05/19; 04/28/20; 11/05/20; 03/23/21; 8/28/23; 6/27/2024