Human Resources Coordinator

Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a self‑motivated and purpose‑driven HR Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.

As an HR Coordinator at Guide Dogs, you’ll deliver a responsive and professional HR service, supporting employees and managers with a wide range of HR queries and transactional activities across the employee lifecycle. You’ll ensure HR processes are completed accurately, efficiently and in line with policy, legislation and service standards. Our HR Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

This is a hybrid role, combining remote and office-based working. The successful candidate will be expected to work from our Reading Hub for a minimum of two days per week. Working hours for this role are Monday to Friday, 9:00am to 5:00pm.

Key Responsibilities

• Act as first point of contact for all customers whether internal or external via telephone and email and respond to their queries in line with Service Level Agreements.
• Administer the end-to-end employee lifecycle transactions and ensure adherence to HR policies and processes.
• Maintain TOPdesk call management system ensuring that all calls and queries are logged, and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements.
• Determine need to escalate queries as necessary to subject matter expert and do so via TOPdesk call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
• Administer end to end employee life cycle processes, to include but not limited to starters and leavers, contracts of employment, contractual changes, references and long service letters to ensure adherence with current employment legislation.

You

You’ll have a customer-focused and solution-oriented approach to delivering HR support and advice. You’ll enjoy working in a busy, fast-paced HR environment with a dedicated focus on providing an excellent employee experience, managing HR processes efficiently and building strong working relationships. Whilst being committed to accuracy, confidentiality and continuous improvement, you’ll act with integrity and honesty in everything you do.

Skills and Competencies

• GCSEs in Maths and English or equivalent (QCF levels 1-2 / SQCF levels 4-5)
• Proven experience of providing an administrative/coordination service to internal and external customers.
• Good understanding of employment legislation.
• A broad understanding of the HR employee lifecycle.
• Demonstratable experience in dealing with queries and providing resolutions and/or advice within SLAs.
• Demonstrable knowledge of data protection principles to ensure compliance.

Benefits

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.