Human Resources Support Analyst (Level 1)

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud. With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/ . Our Hitachi office in Sofia is currently hiring for the position of Human Resources Support Analyst capable of working closely with our HR team within the Shared Service Centre. The Human Resources Support Analyst (Level 1) is a key member of the HR Shared Services Centre (HR SSC), providing operational HR support across Hitachi Solutions Europe. The role is responsible for delivering accurate and efficient HR administration, HR systems support, employee lifecycle processes, payroll support activities, and first-line HR service support. Working closely with employees, managers, and HR stakeholders, the role contributes to a seamless employee experience and the delivery of consistent HR services across multiple European countries. JOB RESPONSIBILITIES: Act as the first point of contact for HR-related queries from employees, managers, and candidates, ensuring timely resolution or appropriate escalation. Manage and track requests through HR service channels, delivering a high standard of customer service. Support recruitment administration, including job advert management and candidate pre-screening. Coordinate onboarding activities, including offer documentation, background checks, system setup, and new joiner communications. Process employee lifecycle changes, including contractual amendments, employee documentation, and offboarding activities. Maintain accurate employee records and complete HR transactions within HR systems. Support HR systems administration and ensure employee data remains accurate, up to date, and GDPR-compliant. Support payroll administration through employee setup, monthly updates of trackers, and coordination with payroll providers. Administer employee leave records and support routine HR reporting activities. Assist with HR reporting, audits, compliance activities, and data validation. Collaborate with HR, Payroll, Talent Acquisition, and business stakeholders across Europe to ensure efficient HR operations. Contribute to continuous improvement initiatives across the HR Shared Services Centre. Strong interpersonal and stakeholder management skills Strong administrative skills Attention to detail and accuracy Competent in the Microsoft Office suite particularly in Word and Excel High service focus and results driven Highly resilient, particularly when working with change Commercial, numerical, analytical and problem-solving skills “Digitally savvy” Team working ethic English language at proficiency level German or French will be advantageous What We Offer: Competitive salary Additional Health Insurance Monthly Food Vouchers Multisport Card 25 days annual vacation Volunteering days Specialised Training Hybrid model (mix of office and home office days based on project assignments) Modern Office with excellent access to transport Drinks & Fruit Office Supply Professional & Friendly work environment Company events Opportunity to grow your career and work with international teams In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/ Beware of scams Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.