Human Services Lead Investigator

Human Services Lead Investigator FT / PT Status – Full-Time Salary – $28.94 - $43.49 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Niccole Johnson | [email protected] | 801-538-3956 Application Deadline – 8/20/2026* *This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible. Key Responsibilities The Utah Division of Licensing and Background Checks (DLBC) is seeking a highly motivated and detail-oriented Lead Investigator to join our team. In this role, you will investigate complaints regarding unlicensed programs and concerns of rule, statute and law violations in licensed programs. If you have a passion for regulatory compliance and want to make a real difference in public safety, this is the opportunity for you! **This position requires traveling and overnight stays throughout the State of Utah.** Day-to-day responsibilities of this position: Maintain the team schedule and conduct inspections. Serve as the backup to the manager when the manager is unavailable. Provide technical assistance, education, and training to team members, licensees, and the public. Assist the manager in completing quality assurance checks of inspections, write-ups, and team processes. Qualifications Minimum or "day-one" qualifications: Leveraging Technology: Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data (e.g., Microsoft Office suite, Google Workspace). Attention to Detail: Ability to review and verify data and records to ensure accuracy and compliance with rules and statute for licensing. Thinking Critically: Ability to evaluate information and apply logical reasoning to make sound decisions. Communicating through Writing: Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders. Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance. Preferred or trainable/on-the-job qualifications: Interpreting Legal and Regulatory Requirements: Ability to understand and apply statutes, rules, and regulations to ensure decisions align with legal standards. Following Policies & Procedures: Ability to adhere to organizational guidelines and legal requirements to ensure compliance. Handling Sensitive Information: Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust. Organizing: Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance. Supplemental Information Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date. Please note, a position's eligibility for remote and/or hybrid work is established by agency management and is subject to change at their discretion, at any time and for any reason. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work. DHRM rules apply for promotions and transfers. About the Role Location – 195 North 1950 West Salt Lake City, Utah, 84116 United States Background Check Required – You must successfully pass a criminal history check. Drug Test Required – No Schedule Code – B - Competitive Career Service Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency Become an integral part of the Utah Department of Health and Human Services (DHHS) and contribute to the vision of advocating for, supporting, and serving all individuals and communities in Utah; and ensuring all Utahns have fair and equitable opportunities to live safe and healthy lives. Help us achieve this through effective policy and a seamless system of services and programs. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.