Humana Seasonal Opportunities - Remote

Become a part of our caring community It’s that time of year! Humana is seeking dedicated, customer-focused individuals to join our team in support of the Annual Enrollment Period (AEP). These seasonal, limited-term opportunities are ideal for goal-oriented professionals who take pride in helping others and delivering a positive customer experience. These roles are 100% work at home positions, with training scheduled to begin in August. Assignments may last up to six months. For many, this opportunity has served as a meaningful first step toward building a career with Humana, a growing Fortune 100 company and leader in the healthcare industry. This year, Humana is offering a variety of seasonal assignments to support our members during the Annual Enrollment Period. Each assignment is focused on supporting our members with their enrollment needs and delivering a positive, customer-focused experience. Use your skills to make an impact Where you come in: Enrollment Representative: We need your assistance processing applications from members, enrolling them on company platforms, and transmitting enrollment information to Center for Medicare and Medicaid Services (CMS). You would perform basic administrative/clerical/operational/customer support/computational tasks while providing excellent service to our members. We also need your assistance with reviewing reports and making adjustments, additions, and deletions based on CMS regulations within a results-oriented production environment. You would also resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs. Inbound Contact Representative: We need your assistance in taking 20-30 inbound calls a day from potential members, agents and providers to answer questions and resolve any enrollment issues. You will provide excellent support during each call as well as work to update or correct information to ensure that the application can roll into the system. You also work with agents on applications that are missing information or that were completed incorrectly. By resolving these areas, you support and ensure that the members have no access to care issues on their effective dates. ​ What you get from your great work! - Benefits and Perks of This Opportunity Competitive compensation with strong hourly rate The ability to cut your daily commute to less than a minute -- yes, 100% work at home Extensive 100% virtual training program for the first 4-6 weeks, setting you up for immediate and future success 401k Retirement Savings option Employee Assistance Program and Work Life Services Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping Cross training available for further skills development and potential Full-time opportunities What you need for success! - Required Qualifications Must live in the Central or Eastern time zone Prior customer service or operations work experience Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production-based environment Demonstrated skills in attention to detail Work at home (WAH) requirements include a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes. What you need to STAND OUT from the crowd! Preferred Qualifications Prior experience handling high numbers of calls providing excellent customer service Military, healthcare/managed care, banking or related industry experience handling confidential and personal information Experience working with the senior population. Additional Information Training schedule: 8:00 a.m. - 4:30 p.m. Eastern Time, Monday through Friday, for the first 4-6 weeks. No time off is permitted during the initial training period and will be extremely limited throughout the seasonal term. Schedule after training: Shifts will fall within the hours of 6:00 a.m. - 6:00 p.m. Eastern Time and may include weekend days Opportunities for overtime hours Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 60 to 180 days) Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn’t affect your credit score.  For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $39,000 - $49,400 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. --- Questions: -

Please answer the questions below.

- Have you ever worked for Humana Inc. and/or its affiliates and subsidiaries (collectively “Humana”) before as an Associate, Intern, or Contractor/Temporary Worker? - Yes - No - Are you legally authorized to work in the United States? - Yes - No - Will you now or in the future require immigration sponsorship by our company to attain or maintain your employment eligibility (e.g., H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency)? - Yes - No - Do you reside in the location for this job posting or within commutable distance? - Yes - No - What are your salary expectations for this job? - Please explain your reason for leaving your current or last position. - Have you ever been employed by the Federal Government, a contractor (including subsidiaries, parents, and affiliates) that performed work for the Defense Health Agency – DHA, served in the Military, and/or were a Political Appointee?