HVAC Warranty Claims Coordinator

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We are currently searching for an organized, highly motivated Warranty Coordinator to process various HVAC warranty claims for multiple vendors. The National Sales Operations is seeking the right person to fill the need for a Warranty Coordinator. Our team supports HVAC warranties for all major equipment vendors and other supporting lines. The ideal candidate possesses a solid operational background and works proactively to deliver results. This person is a self-starter, flexible, has an elevated level of integrity, and is action-oriented and goal-oriented in a fast-paced, team-oriented, collaborative environment. This role is approved to be fully remote and can be based anywhere in the United States. Job Responsibilities: Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements Issuing customer credit memos in Trilogie Issuing debits as needed Achieve the required submission goal daily/monthly Researching/resolving any claim related issues Daily communication with internal branch associates, external customers, and vendors Detailed tracking of approved and denied claims Assisting branches/customers with part returns Reconciliation of vendor payments, customer credits, discrepancies Participate in group Teams calls periodically Participate in Bi-Annual audit reconciliations Assist on special projects Work overtime as needed during peak season Qualifications: Ability to perform repetitive tasks with a high degree of accuracy Solid computer skills including MS Office Excellent interpersonal & communication skills Must be able to handle multiple vendor lines and their requirements and follow SOP’s Comfortable dealing with internal associates, external customers, and vendors Must be able to work independently At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! #Li-Remote - Pay Range: - Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. - $15.00 - $25.39 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information