ICR Information Request Specialist

Our Company Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further. As part of our team, you’ll be rewarded with: $15/hr compensation with eligibility for a quarterly bonus Comprehensive medical, dental, vision, and life insurance benefits from day 1 12 paid holidays and flexible paid time off 401(k) with company match Employee Resource Groups that build community Career growth opportunities An excellent work/life balance Location: Remote-US ​​ The ICR Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers. Responsibilities: Updates patient accounts with information received from hospitals and follow-up with Contact Specialist Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day Performs special projects or tasks as assigned Assisting IT in resolving access issues Qualifications Ability to communicate effectively and professionally both verbally and in writing Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments) Demonstrated ability to work independently and follow-through on assignments with minimal direction Knowledge of or ability to learn client and Operations processes and how they interact Ability to produce accurate work while maintaining attention to detail Skilled in organizing and setting priorities according to situational demands Ability to work effectively under minimal supervision Must have working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases Must have a high level of attention to detail and be skilled in organizing and prioritizing work Education/Licensing/Certifications: High school diploma or equivalent required Training: Our comprehensive training begins on your first day and lasts 90 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences. Work at Home Requirements: A quiet, distraction-free environment to work from in your home. A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive. Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check. Revecore is an affirmative action-equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply. Must reside in the United States within one of the states listed below: Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin Revenue Operations