Implementation Consultant

About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. Your Impact As an Implementation Consultant I, you will guide customers through successful project delivery from kickoff through launch. This role is responsible for managing timelines, coordinating with customers and internal teams, facilitating communication throughout the project lifecycle, and helping customers confidently adopt CivicPlus solutions within scope, budget, and expected timeframes. What you’ll do Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution Oversee setup and configuration of software or systems to align with the client environment Manage small to medium-sized product-specific contracts Perform or coordinate add-ons as needed by product Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively Participate in product improvement and review initiatives Maintain a high-level understanding of how CivicPlus products work together Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects What we’re looking for High school diploma or equivalent 1 year of applicable experience Product-specific certifications may be required upon hire Ability to work at a computer and monitor, sitting or standing, for extended periods Ability to travel efficiently across a large geographic territory up to 10%. Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives Ability to speak and present to individuals or groups on technical subjects related to the role Why CivicPlus Own the customer journey from implementation through launch and make a measurable impact on client success. Build a well-rounded skill set through a mix of project management, consulting, training, and solution configuration. Gain cross-functional exposure across CivicPlus teams and products while contributing to continuous product improvement. Compensation and benefits Estimated Salary Grade: $54,100 - 75,700 Anticipated Hiring Range: $55,000 - $60,000 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week. Potential Variable Pay: Based on set goals Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more. Our Hiring Process Introductory call with Talent Acquisition Interview with the Hiring Manager Panel Interview with CivicPlus team members, including an interview project activity Reference Check Offer Note: The process may vary slightly depending on the role. Additional Information CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team At CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience—while keeping human judgment, collaboration, and accountability at the center of what we do. Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.