Implementation Consultant

Salary Range: $65,000.00 To $75,000.00 Annually Company Overview: We are a leading provider of fleet management software solutions that enable companies to improve their fleet performance, reduce costs, and increase produc requirements, evaluating performance, delivery efficiency, and answering questions and developing strategies for continuous improvement. The ideal candidate should have a proven track record in Implementation Consultant Reports To: Director, Professional Services Location: Remote (Up to 20% Travel) Help Transform the Future of Mobility About TripShot TripShot, a Transit Technologies company, is transforming the way people move. Our award-winning transportation platform helps public agencies, universities, employers, and private operators manage every aspect of mobility—from fixed-route transit and on-demand transportation to payment services and multimodal mobility—all within a single, unified platform. As the market leader in commuter transportation technology, we're expanding rapidly into public transit and helping organizations deliver smarter, more sustainable, and more accessible transportation solutions that improve everyday lives. If you're passionate about technology, enjoy solving complex problems, and want your work to have a meaningful impact on communities across North America, we'd love to meet you. About the Opportunity TripShot is looking for an Implementation Consultant who thrives at the intersection of technology, client success, and project execution. In this role, you'll help organizations successfully launch and adopt the TripShot platform by configuring software, delivering engaging training, supporting implementations, and partnering closely with Project Managers to ensure every deployment exceeds expectations. You'll work directly with transit agencies, universities, employers, and transportation providers—helping them modernize operations while building trusted relationships that set the foundation for long-term customer success. Every implementation is different, making this an exciting opportunity for someone who enjoys learning, solving problems, collaborating across teams, and making a measurable impact. What You'll Do Deliver Successful Implementations Execute hands-on implementation activities that ensure successful client onboarding and adoption Partner with Project Managers to support project plans, milestones, deliverables, and implementation schedules Configure and validate client environments based on operational requirements Conduct readiness assessments and support every phase of implementation from discovery through go-live Identify risks, issues, and dependencies while proactively working toward successful resolutions Become a Trusted Client Advisor Develop a deep understanding of each client's transportation operations and business goals Build trusted relationships with client stakeholders throughout the implementation lifecycle Provide onsite and remote implementation support to ensure successful launches Conduct post-implementation reviews and identify opportunities for continuous improvement Deliver Exceptional Training Lead engaging virtual and onsite training sessions for administrators, dispatchers, and end users Help clients confidently adopt TripShot by reinforcing best practices and operational workflows Create a positive implementation experience that drives long-term customer success and product adoption Collaborate Across the Organization Partner with Engineering, Product, Customer Success, Marketing, Support, and Professional Services teams Maintain accurate implementation documentation within Salesforce, Monday.com, and internal systems Support internal onboarding, process improvement initiatives, and knowledge sharing Stay current on TripShot product enhancements, mobility trends, and emerging technologies What Makes Someone Successful Here At TripShot, our highest-performing team members consistently demonstrate the following qualities: Drives Results Relentlessly You take initiative, stay focused on outcomes, and overcome obstacles to deliver exceptional client experiences. Owns It You accept responsibility, solve problems proactively, and follow through on commitments. Thinks Critically, Acts Decisively You analyze situations, identify root causes, and confidently make sound decisions in fast-moving environments. Communicates with Impact You build trust through clear, professional communication with clients, teammates, and stakeholders at every level. Inspires and Elevates Others You enjoy helping clients succeed while fostering collaboration across teams. Obsessed with Growth You're naturally curious, embrace continuous learning, and actively seek opportunities to improve yourself and those around you. Raises the Standard You strive for excellence, pay attention to detail, and continuously look for ways to improve client outcomes and internal processes. Coachable You welcome feedback, adapt quickly, and approach every challenge as an opportunity to learn. What You'll Bring Required Qualifications Experience supporting software implementations, client onboarding, customer success, consulting, training, or similar client-facing technology roles Strong understanding of implementation coordination and project execution fundamentals Excellent verbal, written, presentation, and client-facing communication skills Experience delivering software demonstrations, training, or user education Strong organizational skills with exceptional attention to detail Excellent analytical, troubleshooting, and problem-solving abilities Ability to manage multiple priorities in a fast-paced, evolving environment Experience working independently while collaborating effectively across cross-functional teams Proficiency with Microsoft Office, Salesforce or similar CRM platforms, Monday.com (or comparable project management tools), Slack, and virtual meeting platforms Willingness to travel up to 20% Preferred Qualifications Experience implementing enterprise SaaS solutions Transportation, transit, mobility, logistics, or technology industry experience Experience configuring software platforms and validating system requirements Experience working with Project Management or Professional Services organizations Passion for improving mobility and creating better transportation experiences Why You Should Join Our Team... At Transit Technologies, we hire team members who take initiative, embrace ownership, and are dedicated to helping our clients succeed. Our work is fast-paced, collaborative, and constantly evolving, giving you the opportunity to solve meaningful challenges while making a visible impact every day. As an Implementation Consultant, you'll work alongside talented professionals who are passionate about transforming transportation through innovative technology. You'll partner directly with clients, influence successful software launches, and help organizations improve mobility for the communities they serve. We believe in empowering our team members with autonomy, encouraging continuous learning, and providing opportunities to grow professionally while working on technology that truly makes a difference. If you're looking for a career where your work matters, your ideas are valued, and your growth is supported, TripShot is the place for you. Equal Employment Opportunity Transit Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. project management, excellent communication skills, and a strong technical background in software implementation. Experience with fleet management supervision  Bachelor's degree in Computer Science, Information Technology, or related field Attachments (1) Implementation Consultant - bytecurve.docx