Implementation Consultant

Location: About Descartes: Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. We’re growing fast and invite you to join our amazing team. Mission — Why the Job Exists As an Implementation Consultant, your mission is to help customers achieve measurable operational value from Descartes’ routing, scheduling, and mobile solutions. You will translate complex logistics requirements into effective, scalable solutions, guiding customers from requirements and solution design through implementation, testing, training, and adoption. Working as part of our EMEA Professional Services team, you will combine technical expertise, logistics knowledge, and customer-facing consultancy to deliver successful implementations across the UK and Europe. Outcomes — What Success Looks Like Deliver successful customer implementations : Lead the implementation and optimisation of Descartes routing, scheduling, and mobile solutions, delivering agreed requirements, timelines, quality standards, and business outcomes. Translate business needs into effective solutions: Facilitate customer workshops, analyse logistics and operational processes, document requirements, and configure solutions that address customer objectives and support measurable return on investment. Improve customer logistics operations: Use data modelling, solution configuration, and process analysis to identify opportunities for improved routing, scheduling, productivity, service levels, and operational efficiency. Drive successful adoption: Train and coach customer users so they understand the solution, can apply it effectively in day-to-day operations, and are equipped to sustain adoption after implementation. Build robust customer solutions: Configure and test applications across client-server, web, and mobile environments, supporting integrations and technical environments as required to deliver reliable, business-critical solutions. Shape solutions around customer and industry needs: Develop customer- and industry-specific demonstrations, including application and user-interface configuration and data modelling, and identify product enhancements required to support successful customer outcomes. Provide trusted technical and application expertise: Act as a knowledgeable partner to customers and an internal subject-matter resource for Sales, Pre-Sales, Customer Service, Product Development, and Operations. Manage multiple customer commitments effectively: Balance concurrent implementation projects, customer expectations, technical decisions, risks, dependencies, and competing priorities while maintaining clear stakeholder communication. Skills & Competencies — How the Work Gets Done Implementation & Logistics Expertise At least three years of relevant experience in software implementation consulting, routing, logistics, supply chain, transportation operations, or a related environment. Experience across the full software deployment lifecycle, including requirements capture, solution design, configuration, implementation, testing, deployment, training, and operational handover. Strong understanding of routing and scheduling operations and the ability to apply technology to real-world logistics challenges. Experience delivering business transformation or process-improvement initiatives that generate measurable operational savings or efficiencies. Ability to document business objectives, translate them into solution requirements, and deliver solutions designed to achieve the required business outcomes and ROI. Experience delivering live training and coaching users through the early stages of solution adoption. Technical & Analytical Capability Experience configuring software across web, client-server, and mobile environments. Strong data analysis and modelling capabilities, including proficiency with Microsoft Office, particularly spreadsheet-based data manipulation, analysis, and reporting. Familiarity with Microsoft Windows Server and SQL. Understanding of XML, XSL, and JSON within API or systems-integration environments. Experience with scripting and coding. Experience installing, administering, or maintaining software within clustered and resilient environments is advantageous. Experience working with systems supporting 24/7, business-critical operations is beneficial. Jira experience for managing project activities, customer requirements, and time reporting is desirable. Consulting & Customer Partnership Proven ability to work directly with customer stakeholders, facilitate workshops, gather requirements, and guide technical and operational decisions. Strong verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences. Pragmatic problem-solving skills and the ability to work collaboratively with customers to turn complex operational challenges into practical solutions. Strong expectation and stakeholder management skills. Ability to work autonomously while collaborating effectively with distributed project and functional teams. Comfortable managing several projects and priorities concurrently. Education Bachelor’s degree in Computer Science, Engineering, Information Technology, Supply Chain/Logistics Management, Industrial Engineering, or a related discipline, or equivalent relevant professional experience. Culture Add: TEAM Values We value team members who communicate with transparency , sharing information openly and building trust across functions. You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics , using data and experimentation to inform decisions and deliver measurable impact. Aptitudes Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments. Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working. Coachable: Open to feedback, willing to adapt, and continuously improving through learning. What’s in It for You You will have the opportunity to work directly on complex, real-world logistics challenges for national and international customers, seeing the impact of your work from initial requirements through to operational adoption. The role offers exposure across the full implementation lifecycle and the opportunity to deepen your expertise in routing, scheduling, mobile technology, integrations, data modelling, and logistics operations. As part of the EMEA Professional Services team, you will work closely with Sales, Pre-Sales, Product Development, Customer Service, and Operations, giving you broad visibility across Descartes and opportunities to influence both customer outcomes and future product improvements. You will have meaningful autonomy in solving customer problems, supported by experienced colleagues across the organisation. This is a UK-based remote role with support for working from home. Some travel to Descartes offices and customer locations across the UK and Europe will be required, giving you the opportunity to build strong customer relationships and work directly with the teams using the solutions you implement. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact .  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com Job Segment: Consultant, Consulting, Testing, Pre-Sales, Product Development, Contract, Technology, Research, Sales