Implementation Lead

About Infilla Infilla is making permitting unremarkable. The US is short 4–7 million homes, and the permit process is among the slowest parts of building them. We spent thousands of hours with hundreds of staff and applicants across 50+ municipalities before a line of code was written. We're building toward an agentic system that fundamentally changes how local government works, starting with permitting. We've raised $5M from top-tier investors, we're profitable, and we have more customer demand than we can keep up with. Our customers include San Francisco, New York City, Sonoma County, and the State of Delaware. Why This Role Matters Now Infilla is at an inflection point. Our first customers are live, our implementations are getting more complex, and it's critical to scale how we do those implementations. The way you design implementations will become the standard for every customer that follows. What You’ll Do Reporting to the CEO, you will: Turn ambiguous engagements into a plan . Walk into undefined engagements and create the scope, sequence, priorities, owners and definitions of done. Own outcomes and operate with intensity. Take full accountability for each customer from kickoff through go-live and long-term adoption. Move with urgency in a slow-moving domain. Win trust inside government. Navigate diverse stakeholders with different definitions of success and build champions who carry the work when you're not in the room. Understand users deeply: Get into the weeds of ordinances, workflows, data, and politics until you understand their operation better than they do. Configure the product to reality: Shape Infilla to how each department actually works—permit types, review workflows, routing, permissions, fee logic, and reporting. Manage risk: Anticipate blockers before they surface, track what success means for each customer, and never let a slipping date catch anyone off guard. Drive measurable impact: Turn understanding into permitting outcomes we can point to publicly—faster reviews, higher adoption, real results. Build Infilla’s implementation system from scratch . Runbooks, configuration standards, migration checklists, and go-live criteria. Your First 90 Days and Beyond Month 1 - Learn: Shadow planners, examiners, and staff at several Infilla customers. Go deep on the product: configuration surface, data model, and integration points. Support an active implementation alongside product and engineering. Month 2 - Own: Own a live implementation fully. Lead training sessions (both onsite and remote). Start to build out implementation runbooks and templates. Month 3 - Lead: Fully own multiple concurrent implementations. Be a trusted advisor to government stakeholders. Get a customer through go-live with a clean handoff to long term support. What success looks like in year one: Multiple implementations delivered on schedule, with staff actively using the system. Measurable permitting outcomes that we can point to publicly. A repeatable implementation program that a second and third hire can run with faster. What's Hard About This Role Every municipality is different: workflows, ordinances, legacy systems, and politics. You’ll create repeatable playbooks for implementation that accommodate this variation. The problems are ambiguous. Defining and solving the real problem means deeply understanding people, workflows, organizational politics, and technology. Slow-moving domain, urgent company, across a big product surface: intake, review, approvals, inspections, reporting, compliance. Our Values Ideas > Hierarchy — Best idea wins. Be intellectually honest. Kind > Nice — Share clear, helpful feedback often. Voice concerns. Listen. Courage > Comfort — Do the right thing, even when hard. Hours > Weeks — Solve it now, not "eventually." Fix > Flag — See a problem, own it, and fix it. Qualifications This is a remote position based on the East Coast or mid-Atlantic region. Expect travel on an as-needed basis (e.g., 1 to 2 weeks per quarter). 3+ years delivering outcomes successfully as a forward deployed engineer, solutions engineer, implementation lead, technical program manager, or consultant. Bonus Points Direct experience implementing software for government. Prior experience at an early-stage startup or govtech companies. Background in planning, permitting, software engineering, or systems integration. Compensation & Benefits We offer a competitive salary, healthcare insurance, 401K benefits, 15 days of PTO with 10 company holidays, and meaningful equity. We cannot sponsor visas at this time. Research shows women & minorities are more likely to consider themselves unqualified if they don’t meet every single requirement in a job description. This represents what we’re ideally looking for, but everyone is unique. We hire for strengths & potential, not lack of weakness or a perfect resume fit. Interview Process We aim to make this happen in 1-2 weeks: Intro Call (30 min) - A casual conversation to understand your experience and how you work. Take-home exercise (2 hour exercise + 45 min debrief) - A timed simulation exercise based on what you would really be doing in the role. Virtual onsite (3 interviews, 2 hours total) - Calls with product, engineering and the CEO to understand how you organize a project, manage stakeholders, and work with colleagues. Reference checks - Calls your with past colleagues to ensure a mutual fit. Offer 🎉