Implementation Manager

About Onboard Onboard by Conservice is a tech-enabled bulk internet management service built for multifamily and single-family rental property owners. We manage the complete internet program lifecycle, from ISP contracting through resident enrollment, property management system (PMS) integration, and post-launch handoff, enabling property owners to deliver premium connectivity amenities without the operational complexity. The Role In this role, you will act as a project manager and delivery owner of bulk internet service implementations. You will serve as a trusted connectivity advisor to property owners, executive stakeholders, and site teams. You will leverage administrative support, ISP partner management, and cross-functional collaboration to drive project timelines, enforce scope boundaries, and ensure successful go-live launches. Location: United States (Remote / WFH, with infrequent travel) Reports To: Implementation Team Lead / Director of Professional Services Core Objectives & Responsibilities Project Ownership: Manage multiple concurrent property implementations from contract execution through property management system (PMS) integration, resident communications, go-live, and Account Management handoff. Time-to-Market Optimization: Drive internal and external stakeholders to compress contract-to-go-live cycles, maintaining focus on predictable go-live dates that unlock property revenue and program value. Task Execution & Delegation: Own the execution of backend administrative tasks through a mix of self-performance and delegation to administrative support staff, auditing admin output, verifying task completion, and remaining fully accountable for project quality and outcomes. Client Leadership & Scope Protection: Serve as the authoritative internet connectivity advisor for property leadership. Drive direct, outcome-focused client communications, set clear operational boundaries, and firmly prevent scope creep or unapproved custom requests. Cross-Functional Alignment: Partner seamlessly with internal departments, including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management. Data Integrity & Oversight: Ensure 100% accuracy between account records, property level contracts, provider contracts, Salesforce records, and internal admin systems to achieve clean financial audits prior to project handoff. KPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs. Compensation & Benefits Competitive salary and performance-based bonus Health, dental, vision, and HSA 401(k) with company match Basic life & AD&D coverage PTO in accordance with the company’s current PTO plan Holiday pay in accordance with the company’s current paid holiday schedule Ideal Qualifications 2+ years of project management, customer success, or professional services experience in Telecommunications (internet connectivity), Property Management, or PropTech. Proven track record of managing high-volume, concurrent project pipelines without sacrificing quality or stakeholder alignment. Demonstrated ability to speak with authority, negotiate skillfully, push back tactfully against demanding client requests, and manage conflict calmly. Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV charge reconciliation). Exceptional organizational and professional communication skills. Personal attributes: Highly motivated, proactive, driven, results-oriented, agile, empathic, and curious. Bonus: Familiarity with Bulk Internet Contracts or Property Management Systems (PMS) such as Yardi, RealPage, AppFolio, or Entrata. Travel: Infrequent domestic travel (5-10%) may be required for team offsites, key client engagements, or industry events.