Implementation Manager

Implementation Manager *CANDIDATES MUST BE LOCATED IN THE UNITED STATES** About SafelyYou SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities. Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals. SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation. Your Role at SafelyYou As our Implementation Manager, you'll take the lead in rolling out our innovative technology to an expanding portfolio of healthcare clients. This role is perfect for someone with strong project management skills, customer service, and a passion for making a meaningful difference in the healthcare industry. Key Responsibilities: Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe Actively drive projects forward and overcome daily challenges while providing the best customer experience possible Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements Remote support during implementation of equipment for the installer or other remote contacts Support post-implementation troubleshooting as-needed The Ideal Candidate: 3+ years of experience as an Onboarding Manager, Implementation Manager, or Project Manager preferably in a startup environment Strong organizational skills with the ability to deliver on multiple projects at a time Experience in identifying inefficient processes and implementing improvements Solid technical troubleshooting and problem-solving skills Top notch communication skills with the ability manage multi-stakeholder projects Experience in implementing technology in environments that require networking knowledge Experience architecting solutions and integrations for a diverse set of customers Willingness to travel up to 25% of the time - ideally with your own vehicle Ability to occasionally lift heavy equipment Salary Range: $90,000 -$100,000 base, commensurate with experience Why Join Us? You Can Make a Difference! SafelyYou offers a competitive compensation package, including but not limited to: A mission-driven company culture Fully remote Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision 401k Program Monthly Education, Well-being & WFH stipends Non-accrual PTO Growth Potential Company Retreats Medical & Family/Parental Leave At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements. Department Customer Success Locations United States (Remote) Remote status Fully Remote About SafelyYou SafelyYou is working to ensure the highest-quality care for seniors in any care setting, anywhere in the world, driven by proven AI, unmatched clinical expertise, and an immeasurable passion for caregiving.