Implementation Manager

Location : USA (Remote) - Travel required. About Us: Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. The Role We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client. Key Responsibilities: Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation. Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines. Technical Scoping & Troubleshooting: Evaluate client ERP environments and data structures to understand any potential integration considerations. Triage technical issues during implementation to determine whether they require engineering escalation, configuration changes, or client-side data cleanup. Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly. Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation. 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment. Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions. Working knowledge of ERP and accounting systems (e.g., NetSuite, Sage Intacct, QuickBooks, Microsoft Dynamics, SAP) and how AP workflows (invoice coding, GL mapping, PO matching, payment runs) function within them. Familiarity with integration methods relevant to AP automation, including EDI, API-based connections, SFTP/file-based feeds, and data capture, with enough fluency to translate client requirements into scoped technical solutions. Experience troubleshooting or scoping integration issues with the ability to distinguish a data/mapping problem from a configuration problem from a genuine engineering blocker, and know who to loop in. A strong sense of ownership and a proactive approach to identifying and addressing challenges. Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information. Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications. Proficient in project planning, resource allocation, risk management, and managing high-impact projects. Ability to travel up to 10%. We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. The specific benefits/perks we offer are continually evolving, but currently include: Salary Range: USD $90,000-100,000 per year. Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family. Employer sponsored 401(k) with company match. Paid Time Off (and the encouragement to use it). Annual company retreats. Promote from within philosophy. Beyond the tangible benefits though: You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference. You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing. You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution. Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note. We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks. Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth. We truly love what we do and who we do it with - and we think you will too! Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.