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Implementation Manager
Zürich
Distribution – Customer Success /
Full-time /
Hybrid
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🍇 About Grape
Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.
At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you!
Your Role
As
Implementation Manager, you own the technical implementation of
grape connect, from pre-sales feasibility assessment through go-live, for both new and existing customers. grape connect is our data standard linking customers' payroll and HR systems to the grape platform, enabling insurance process and absence management automation. You sit within Customer Success and work closely with Customer Success Managers (CSMs), Sales, technical functions, external IT partners, and customers to deliver a smooth, fast technical onboarding experience. Furthermore, you will build partner relationships that make future integrations faster.
What You'll Do
Technical Implementation & Assessment
- Lead end-to-end grape connect implementations for new and existing customers
- Drive adoption of grape connect among existing customers together with the CSM to foster automation
- Run technical pre-sales assessments for grape connect (feasibility, scoping, effort estimation, quotation) before sales closes deals
Wage Type Mapping & Account Configuration
- Own and continuously optimize wage type mapping processes internally and with customers
- Handle technical account configuration and testing set-ups in lockstep with the CSM
Partnerships & Process
- Build technical partnerships with IT providers to standardise integrations and make future implementations simpler and faster
- Maintain accurate, up-to-date documentation of our ways of working with grape connect
What You'll Need
- Client-facing Experience: 5+ years in client-facing roles, including managing implementations and translating technical detail into clear business language.
- Project management: Strong project management skills, managing timelines and stakeholders across concurrent engagements
- Technical skills: 5+ years hands-on with REST APIs, Bearer-token auth, JSON Schema, and mapping/validating data across JSON, XML, and CSV
- Domain Knowledge: Operational understanding of Swiss payroll systems, time tracking software, and related HR/payroll processes.
- Technical Partnerships and Pre-Sales: Business acumen for partner- and provider-level conversations and partnership build-up. Commercial experience scoping technical feasibility ahead of deal closure by sales.
- Collaboration: Strong cross-functional collaborator with the rigor to keep configurations accurate and a continuous-improvement mindset.
- Languages: Proficient in German and English (required); Swiss German and French a plus
🤝 What We Offer In Return
🌱
Empowering workplace: Join a passionate team and an empowering workplace where you are given the ownership, tools, and support to make decisions and take initiative. Together we grow and build innovative solutions.
💻
Hybrid setup: Enjoy the flexibility of our hybrid work schedule, with the freedom to work remotely or from our office in Zurich. On Thursdays, our team day, we meet together in our Zurich office.
🪑
Home office stipend: To enable our hybrid setup, we allocate a one-off CHF 200.- home office budget to help you set up your dream workspace in the comfort of your own home.
🌐
Internet allowance: We give you a monthly internet allowance to help cover your internet costs at home and enable you to work seamlessly from your home office.
⏳
Flexible working time: You can distribute your working hours the way you want to.
🧠
Learning budget: We support you in improving your skills, acquiring new knowledge and advancing your career. We also allocate a CHF 1'500.- budget annually
❤️🩹
Well-being: Work-life balance is important to us and we foster a supportive work environment. We support you with mental health sessions with our partner Aepsy.
🎫
Team events: Every month we gather for fun and engaging events where we can connect and bond with our colleagues and our teams.
✈️
Team retreats: Once a year we travel somewhere nice to bond with our colleagues.
🚂
Travel and commute: We will cover your SBB half fare card, so we can spend some time together in the office.
🌴
Paid vacation: You get 5 weeks (25 days) of paid vacation every year and 2 additional days of paid vacation to compensate for canton-related holidays, religious holidays, birthdays, etc. The total amount of paid vacation days per year is 27 days.
🧖♀️
Wellness budget: Health and well-being looks different for everyone. You can optimize your wellness budget to best fit your needs.
👨👨👦👦
Parental and adoptive leave: We offer additional time off to support employees who are balancing family and work time in the most crucial stages of family life.
✈️
Digital nomad: For every 3 years of employment, you can work for an extended period of time from anywhere in the world (location subject to review).
🏁 Our recruitment process
We place particular emphasis on four areas when making our selection decision: professional and technical skills, mindset & values. We evaluate these through the following steps:
Step 1 - Your motivation
To get to know you better, we invite you to a 30-minute motivational interview with our Talent Acquisition Team.
Step 2 - Role fit
In the first interview, we assess how well your qualifications and skills align with the role requirements. This discussion will take place with your Hiring Manager.
Step 3 - Case study
For roles with higher technical demands, we will invite you to complete a case study or technical assessment. This allows us to better evaluate your specific skills and problem-solving abilities.
Step 4 - Our culture connect
Throughout the interview process, you'll gain insight into our company culture, and we'll explore how your values and mindset align with our ways of working. The final interview will offer a deeper look into this connection, along with broader discussions about the role and our vision.
Our diverse experiences, perspectives, and voices make us the company we are, and we would love to learn more about you!
Health is our foundation. Innovation drives our mission. Together, we’re building the future of employee insurance.
At grape, collaboration isn’t just a buzzword, it’s the foundation of how we work, live, and succeed. From bold brainstorms and lessons learned, we overcome challenges side by side. Our time together is our greatest asset. Disrupting an industry that truly needs change takes courage, creativity, and team spirit and that’s exactly what defines us.
With well-being at the core, we foster an environment where ideas and people thrive. Your growth matters as much as our mission. Whether it’s supporting your self-care, developing new solutions, or redefining how health and insurance connect, we grow together.
Our values guide us every step of the way: keeping
Health at Heart,
Inventing
Together, and always striving to
Embrace Clarity.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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