Implementation Manager

About Auto Integrate Auto Integrate makes leased vehicle maintenance frictionless for millions of customers in the USA and Canada. We provide a platform that powers the North American fleet management service industry and are looking to continue our growth. About Fleetio & Auto Integrate Fleetio is a modern fleet operations platform used by thousands of organizations worldwide to manage vehicles, equipment, and drivers. Auto Integrate, acquired by Fleetio in 2025, is a leading global maintenance authorization network that supports fleets that outsource their service, maintenance, and repair needs. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader. Description We’re hiring an Implementation Manager to own Auto Integrate customer implementations end-to-end; from kickoff through configuration, testing, launch, and transition into steady-state support. This is a hands-on, delivery-focused role that blends structured project management with technical implementation. You’ll own and execute a high-volume portfolio of implementations, including configuration, setup, testing, troubleshooting, and launch. You’ll also help build the implementation function itself, bringing structure, documentation, and repeatable processes to an area that is highly reactive today. Who you are You’re a pragmatic operator who enjoys getting complex implementations across the finish line. You’re comfortable running structured projects, but you also enjoy rolling up your sleeves to configure systems, troubleshoot issues, validate workflows, and work directly with customers. You build trust with customers by being organized, responsive, and transparent. Internally, you communicate crisply, escalate risks early, and drive alignment across teams when ownership or priorities are unclear. You’re also comfortable building structure where little exists today. Lead defining processes, creating documentation, and establishing a more scalable way of working as the business grows. Location: USA Remote ET or CT Timezone Travel: 15% Travel required Your impact Own implementations end-to-end: Lead customer kickoff, define milestones, and own execution through configuration, testing, launch, and handoff. Execute the implementation: Own and perform customer configuration, account setup, integration setup, and other implementation activities required to get customers live. Run a high-volume portfolio: Manage multiple implementations concurrently, balancing urgency, customer commitments, and quality. Project management: Build and maintain implementation plans, track dependencies, coordinate stakeholders, and proactively surface risks and blockers. Technical solutioning: Translate customer workflows and requirements into implementation paths using Auto Integrate’s product capabilities, configuration, and integrations, partnering with Solutions Engineering or Product when deeper solution design or product changes are required. User testing + validation: Configure, test, troubleshoot, and validate end-to-end workflows with customers through UAT and launch. Launch readiness + go-live: Own cutover planning, readiness criteria, customer validation, go-live coordination, and transition into steady-state support. Define the implementation operating model: Build and standardize Auto Integrate’s implementation process from intake through launch, including scoping, kickoff, project plans, configuration standards, testing, readiness criteria, go-live, handoff, documentation, and ownership expectations across teams. Cross-functional collaboration: Work closely with Support, Product, Engineering, Partnerships, and Solutions Engineering to clarify issues and unblock progress. Continuously improve delivery: Use implementation learnings and metrics to refine playbooks, templates, tooling, and processes that reduce cycle time and improve consistency. Your experience 5–8 years of experience leading customer implementations, onboarding, or technical delivery in a B2B SaaS environment. Strong project management fundamentals, including scoping, planning, milestone tracking, stakeholder management, dependency management, and risk management. Experience working in a technical product environment involving integrations, APIs, workflows, configuration, and data flows. Experience troubleshooting integrations and implementation issues. Ability to translate customer requirements into clear implementation approaches and executable plans. Experience performing hands-on configuration, testing, validation, or implementation work. Excellent written and verbal communication skills; comfortable leading customer calls. Strong attention to detail with the ability to move quickly across a high-volume portfolio. Experience creating or improving implementation processes, documentation, playbooks, or delivery standards. Nice to have Experience with professional-services-style delivery in a product company. Experience helping build or mature an implementation function. Familiarity with fleet, automotive, or maintenance/repair workflows. Benefits ● Health/dental/vision coverage options ● Incentive stock options ● PTO ● Community service funds ● Professional development funds ● Wellbeing fund ● Business expense stipend ● New high-end laptop + new hire equipment stipend More About Our Team and Company Auto Integrate has recently joined Fleetio as both companies build a world-class platform that improves the day-to-day of fleet operators across North America. Check out the following article to learn more: https://www.fleetio.com/resources/press/fl eetio-raises-series-d-and-acquires-auto-integrate Auto Integrate makes what was an incredibly slow and painful process of getting a leased vehicle repaired entirely frictionless. Auto Integrate is growing fast, and we have a number of challenges to overcome to allow us to scale effectively. We want the kind of people who like to work as part of a high-performing team, treat their colleagues exceptionally well, and have fun whilst consistently delivering high quality. The kind of people committed to going out of their way to help their teammates in the short term, and pushing them to improve in the long term by helping them to get better at what they do.