Implementation Project Manager

Implementation Project Manager ServiceChannel is the leading cloud‑based platform for Facilities Management and Maintenance operations . We help organizations source, procure, manage, and pay for repair and maintenance services across multi‑site portfolios through a single, integrated system. With nearly two decades in the market, we combine proven industry expertise with the agility and curiosity of a fast‑growing technology company. We are committed to building both a great product and a great place to work. The Implementation team is seeking a Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real‑world facilities, maintenance, and vendor‑management workflows. You will work closely with facilities, operations, and procurement stakeholders to translate complex business processes into scalable platform configurations. This position requires someone comfortable operating in a fast‑paced environment, balancing technical depth with clear, confident client‑facing communication. Key Responsibilities Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement Required Skills & Experience Bachelor’s degree or equivalent professional experience 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms) Strong understanding of Service Delivery environments Proven experience managing all phases of the enterprise implementation lifecycle Demonstrated ability to deliver complex, multi‑stakeholder implementations for enterprise customers Strong problem‑solving skills with the ability to independently resolve customer issues Excellent written and verbal communication skills Strong organizational skills with the ability to manage multiple projects, priorities, and budgets Ability to mentor and support other project managers Willingness to travel up to 40% Preferred / Desired Skills & Experience Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus Experience delivering enterprise software training PMP certification or equivalent is a plus The below salary ranges apply only to candidates who are located in Italy and employed under Italian local terms and conditions. The salary range for this position (inclusive of sales incentives/commission) is €64800 - €108000. Base pay offered may vary depending on various factors, including, but not limited to, job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. Why Work for Us? We work hard while maintaining a healthy work‑life balance. Our culture is collaborative, energetic, and supportive. Our team is made up of people who care deeply about solving real operational problems for facilities teams and who value continuous learning and teamwork Due to the international nature of our team, please submit your resume in English Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ServiceChannel ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].