Implementation & Solutions Consultant

Discover your 100% YOU with MicroSourcing!

Position: Implementation & Solutions Consultant

Location: Work From Home

Work setup & shift: Permanent WFH | Mid Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As an Implementation & Solutions Consultant, you will:

• Serve as the primary point of contact for assigned US and European clients throughout the entire client lifecycle, from presales and implementation to training and ongoing customer success.
• Conduct tailored product demonstrations for prospective clients, qualify opportunities, and guide them through the sales process.
• Lead end-to-end implementation projects, including Quality Management System (QMS) configuration, workflow setup, deployment, and client onboarding.
• Configure and customize the SaaS platform using built-in tools and light scripting while translating client requirements into technical specifications when custom development is needed.
• Deliver client training, provide ongoing advisory support, maintain implementation documentation, and collaborate with internal teams to ensure successful project delivery and platform adoption.
  
  

What You Need

Non-negotiables

• At least 3 years of experience in Quality Assurance, Compliance, Health & Safety, or Process Improvement roles.
• Hands-on experience with Quality Management Systems (QMS) or similar enterprise SaaS platforms.
• Proven experience in client-facing roles such as Implementation, Solutions Consulting, Presales, or Customer Success.
• Comfortable conducting product demonstrations and presenting solutions independently to senior stakeholders.
• Willing to work a Mid Shift schedule supporting clients across the US and Europe.
  
  

Preferred Skills/expertise

• Experience working with or supporting clients in the US, UK, or European markets.
• Familiarity with ISO 9001, ISO 13485, ISO 17025, GMP, or other quality and regulatory frameworks.
• Technical aptitude with experience in SaaS platform configuration, web-based applications, programming, or light scripting.
• Strong communication skills with the ability to translate technical concepts into business language.
• Excellent analytical, organizational, and problem-solving skills, with the ability to manage multiple client engagements independently.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.