Implemention Specialist

About SINGU At SINGU , we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide , supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation. About the role We're looking for an Implementation Specialist to lead customers through successful software implementations. As our customer base grows across Europe and beyond, this role is critical to ensuring every customer starts with SINGU on the right foundations. You'll own the implementation process from kick-off through go-live — understanding customer business processes, configuring the platform, migrating data, and making sure users are ready to adopt the system. It's a customer-facing role combining project coordination, technical problem-solving, and business consulting. You'll work alongside Project Managers, Product, Customer Success, Support, and Engineering. It suits someone who enjoys ownership, thrives in a dynamic SaaS environment, and is comfortable running several implementations at once. About the product SINGU is a unified CAFM platform helping owners and operators of commercial real estate manage their buildings more efficiently. The platform supports facility management, maintenance, service delivery, inspections, and operational workflows from one central system. SINGU supports the daily operations of more than 250 million m² of commercial real estate across 35+ countries, helping over 500,000 professionals manage more than 100,000 buildings worldwide. Location Hybrid — Kraków or Warsaw, with the flexibility a scale-up offers. Comfortable working with international customers. What you'll be doing Own software implementations from kick-off through go-live Gather customer requirements and translate business needs into system configuration Configure SINGU modules based on the agreed scope and best practices Prepare, clean, validate, and import customer data, ensuring high data quality Support customers through testing, UAT, and go-live, resolving issues and coordinating internal teams Deliver training sessions and help users build confidence with the platform Identify risks, resolve blockers, and keep projects moving forward Work closely with Project Managers, Product, Customer Success, Support, and Engineering Improve implementation standards and repeatable processes that help the business scale What you'll bring to the team 2–4 years in SaaS implementation, solution consulting, or technical project delivery Experience configuring software platforms based on customer requirements Strong analytical skills and attention to detail, especially with customer data Experience with data migration, Excel, imports, or system configuration Excellent communication skills, able to explain technical concepts to non-technical users Confidence managing multiple implementation projects simultaneously Comfort working independently in a fast-paced, international environment English at minimum C1 level Nice to have Experience with CAFM, CMMS, facility management, property management, or enterprise SaaS Basic understanding of APIs, integrations, or SQL Experience with CRM, ticketing, or project management tools What does success look like Customers launching successfully and using SINGU confidently from day one. Implementations delivered on time, with high-quality data, well-configured solutions, and users equipped to work effectively. Strong relationships throughout the journey, leading to smooth handovers to Customer Success and long-term satisfaction. Your feedback and best practices help shape scalable delivery standards across the business. Tools you'll use day to day Jira, HubSpot, Microsoft Excel, and SINGU's implementation and configuration tools. Why join SINGU? Take ownership of implementations that have real impact on how leading real estate organisations operate Help shape implementation standards as SINGU continues to scale internationally A collaborative, no-micromanagement culture with honest, open feedback Be part of a fast-growing international SaaS business redefining how commercial real estate is managed If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.