Import Export Manager

Description JOB SUMMARY: The Import Export Manager oversees international trade operations, including import, export, bonded warehouse management, and duty drawback programs. The role ensures full customs compliance while optimizing duties, taxes, and trade-related costs through effective use of bonded warehousing and duty drawback benefits. JOB DUTIES: Import & Export Operations Plan, manage, and monitor all import and export activities Ensure compliance with international trade laws, customs regulations, and company policies Prepare, review, and maintain import/export documentation (commercial invoices, packing lists, bills of lading, certificates of origin, etc.) Coordinate with freight forwarders, shipping lines, customs brokers, and regulatory authorities Track shipments and resolve delays, damages, shortages, or documentation discrepancies Accurately Maintain Advanced Shipping Notice (ASN) and ETA in ERP Bonded Warehouse Management Oversee bonded warehouse operations in compliance with customs regulations Manage admission, storage, transfer, and ex-bond clearance of goods Maintain accurate bonded inventory records and reconciliation with customs systems Coordinate customs inspections, audits, and stock verification Monitor bonded warehouse licenses, permits, and renewals Duty Drawback & Duty Optimization Manage duty drawback programs for eligible imported and re-exported goods Prepare, file, and track duty drawback claims in accordance with customs regulations Coordinate with customs brokers and authorities to ensure timely approval and recovery of duties Maintain accurate records to support drawback claims, audits, and compliance reviews Analyze import/export flows to maximize duty savings and cost optimization opportunities Ensure compliance with time limits, documentation, and reporting requirements for drawback claims Compliance, Cost Control & Reporting Ensure correct HS classification, customs valuation, and application of duties and taxes Optimize use of bonded warehousing, duty deferment, drawback, and other trade facilitation schemes Stay updated on changes in customs laws, tariffs, and trade agreements Prepare compliance reports, KPIs, and management dashboards Collaborate with Finance to model and validate landed costs, product cost drivers, and tariff exposure to support pricing and margin optimization Support internal and external customs audits Coordination & Leadership Collaborate with sales, procurement, finance, and warehouse teams Negotiate contracts and rates with logistics, customs, and warehousing partners Train internal teams on bonded warehouse and duty drawback procedures REQUIREMENTS: Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field Proven experience in import/export operations, bonded warehouse management, and duty drawback Strong knowledge of customs procedures, HS classification, bonded warehousing, and Incoterms Familiarity with ERP, WMS, and customs/trade compliance systems Excellent analytical, documentation, and communication skills Certification in customs, international trade, or trade compliance Experience handling customs audits and drawback validations Ability to manage multi-country trade operations BENEFITS: Medical, Dental and Vision Company Paid Life Insurance Flexible Spending Account 401(k) with a 6% match (4% vested immediately, remaining 2% vested over a four-year period) Generous Paid Time Off 8 Sick Days per year, with rollover 12 Holidays, plus two Floating Holidays per year Paid Parental Leave Hybrid Work Schedule Dog Friendly Workplace Tuition Assistance Program Adoption/Infertility Benefits Wellness Programs, including a Gym Subsidy Generous Product Discounts Work Environment & Physical Requirements This position is primarily based in an indoor office setting with artificial lighting. The role involves regular use of standard office equipment such as computers, telephones, printers, and copiers, as well as specialized tools.. Physical demands include: Prolonged periods of sitting and computer use Repetitive hand and wrist movements Occasional standing, walking, bending, and reaching overhead Ability to lift up to 30 lbs., and perform light pushing and pulling tasks The standard work schedule is Monday through Friday, with occasional overtime and weekend hours as needed to meet project deadlines. This role requires frequent interaction and collaboration with internal team members across departments, as well as external vendors and customers. $90,000 to $120,000. DOE