Import Specialist II-Team Lead Backup

Description This is a remote role that follows a Friday through Monday schedule of 12:00PM-10:00PM EST. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders. Job Responsibilities: Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. Helps importers and exporters understand and meet the rules and regulations put in place by the federal government with regard to the trade industry Discusses and sells our various services with current clients and Operations to resolve issues as they pertain to Customs Works with Customs and PGA’s to resolve problems Provides written and oral instructions to direct reports; assigns duties and reviews work for accuracy and conformance to the Company’s policies and procedures Prepares important documents for import customs clearance of client shipments (i.e. bonds, bills, classify/release and reports), including PGAs. Assists subordinates as needed to complete the work of the department Stays up-to-date on all customs and Deringer procedure changes Manage aging/unresolved audits, communicating status as needed to managers and employees, to ensure completion and provide guidance and consultation as needed to help resolve issues Provide coverage for CHB operations when staffing needs arise throughout the region Perform routine and periodic Relationship Reviews, in coordination with Key Account Managers and our Sales team Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers Covers for team lead when necessary Performs additional duties as assigned by management. Required Qualifications: High school diploma/GED 3+ of recent customs brokerage experience Preferred Qualifications: Certified Customs Specialist Previous supervisory experience The hourly compensation for this position ranges from $20.00 to $30.00, depending on experience and education. Competencies: All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position: Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.