[IN] Associate, L2 Monitoring.

Full Time Bangalore, IN Innovate with Benchmark Gensuite as an Associate, L2 Monitoring. Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite Benefits At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers. About Benchmark Gensuite Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation Job Overview The L2 (Level 2) Server Monitoring Engineer is responsible for proactively monitoring, troubleshooting, and supporting critical IT server infrastructure, ensuring the availability and performance of servers, systems, and services. The role involves responding to incidents, performing in-depth analysis, resolving complex issues, and escalating problems to higher-level support when necessary. This position requires technical expertise, problem-solving skills, and a customer-focused mindset. Key Responsibilities * Proactively monitor server health, performance, and system logs to detect anomalies or performance degradation using monitoring tools. * Analyze and troubleshoot server issues to identify root causes and resolve them promptly. * Conduct root cause analysis (RCA) for significant incidents and outages and document findings to improve incident resolution times. * Act as a critical point of contact for server-related incidents, providing detailed updates to stakeholders, including end-users and senior management. * Provide technical support and mentorship to junior engineers and other team members. * Collaborate with other teams (e.g., L3 engineers, database administrators, and network specialists) to resolve complex issues. * Identify recurring issues and provide insights for long-term solutions. * Respond to alerts related to server issues, including CPU, memory, disk, network utilisation, and availability. Key Qualifications * 1–2 years of experience in IT server administration, support, or monitoring. * Experience in Windows Server OS and Linux will be an added advantage. * Familiarity with AWS, SQL, Splunk, or other troubleshooting tools. * Understanding of network protocols (TCP/IP, DNS, HTTP, etc.). * Experience with server monitoring tools. * Proven experience in incident management and troubleshooting server-related issues. * Knowledge of Docker and containerization. * Strong proficiency with AI tools such as GitHub Copilot, Cursor, ChatGPT, or similar AI-assisted development tools. * Good understanding of reading and analyzing server and application logs. Working Conditions * Full-time position with occasional on-call support, especially during critical incidents or maintenance windows. * Shift work may be required to ensure 24/7 server monitoring and support (rotational shift).