Inbound Customer Service Representative
Primary Function:
Use his/her knowledge of company products, services, and policies to assist callers with inquiries. He/she will speak with our customers, listen and ask open questions to gain a better understanding of our customers’ needs, and direct calls to respective staff within the client. All tasks are to be carried out ensuring excellent service standards and creating a positive experience for each customer.
**Must be able to work onsite in Uptown, BGC during training period
Responsibilities:
Manage high volume of calls in a timely manner;
Answer incoming calls and take appropriate action for each call;
Identify our customer’s needs and respond quickly and appropriately;
Follow/adhere to the client's procedures when handling our customer’s needs;
Resolve problems by clarifying our customer’s issue and referring the call quickly and appropriately to correct Department for attention;
Build and strengthen relations both with customer and Dealership staff;
Enhance Alto Group’s reputation by properly connecting our customer to the appropriate department; and
Any other duties as required from time to time by the management.
Role type
Customer Service
Role
Customer Support Representative
Locations
Uptown Place, Bonifacio Global City, Taguig
Remote status
Fully Remote
Work Schedule
Monday to Friday (5:30 AM to 2:30 PM Manila Time)
Shifting Schedule?
No
Shifts with Daylight Savings?
Yes
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟
You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀
You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉
You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢
You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
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You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.