Incident Commander

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next <JOB TITLE>. About the job This position is needed to <short descriptor of the job function>. <75 words or less summary that tells the story of the open position>. Responsibilities In this role, you’ll: Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.) Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! [CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS] *Required: Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required. Desired: Specify education, previous job experience, certifications, technical skills and soft skills required. Specify education, previous job experience, certifications, technical skills and soft skills required. Location SELECT ONE OPTION BELOW. ONLY EDIT THE SECTIONS IN RED IF NEEDED. DO NOT EDIT ANYTHING IN BLACK. [PLEASE REFERENCE U.S. COMPENSATION TIERS FOR MORE INFO] [NON OTE ROLES] A: In office. B: Specific areas, such as East Coast, West Coast, Country wide, Tier 1, etc. C: Hiring in Tier 3 only. D: Hiring in Tiers 2 & 3 This role will be based in our <San Francisco, California> office. This role will be <remote and based in the East Coast, USA>. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. [SALES OTE ROLES] A: In office. B: Specific areas, such as East Coast, West Coast, Country wide, Tier 1, etc. C: Hiring in Tier 3 only. D: Hiring in Tiers 2 & 3 This role will be based in our <San Francisco, California> office. This role will be <remote and based in the East Coast, USA>. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel [OPTION A: TRAVEL IS ANTICIPATED FOR THE ROLE AND EMPLOYEE CONNECTION] We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <XX%> travel is anticipated to help you connect in-person in a meaningful way. [OPTION B: TRAVEL IS ONLY ANTICIPATED FOR EMPLOYEE CONNECTION] We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation [OPTION A: NON OTE ROLES] *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX (Mid for Tier 3). Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX (Mid for Tier 2). Based in the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX (Mid for Tier 1). This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. [OPTION B: SALES OTE ROLES] *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX ( Mid for Tier 3). Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX ( Mid for Tier 2). Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX ( Mid for Tier 1). This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for ALL US jobs) [OPTION A: ALL REQS EXCEPT PIPELINE/EVERGREEN] Applications for this role are intended to be accepted until {INSERT DATE}, but may change based on business needs. [OPTION B: ONLY PIPELINE/EVERGREEN REQS] Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.