Incident Responder

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for highly motivated and skilled CSIRT P1 Incident Responders to join our dynamic security team in India or Australia. Reporting directly to the CSIRT Senior Manager, this individual contributor role is crucial for our "Detect & Respond" function. You will be at the forefront of identifying and investigating security incidents, triaging alerts from our Security Operations Center (SOC), and contributing to the continuous improvement of our incident response capabilities. This role requires a strong technical background, the ability to be on-call, excellent analytical skills, and a proactive approach to cybersecurity. This position is an individual contributor role reporting to the Senior Manager of CSIRT. Responsibility Perform initial triage and basic analysis of security alerts generated from our SIEM and other security monitoring tools Assist in correlating events from various log sources to identify potential security incidents Support technical investigations into cybersecurity incidents, including malware analysis, phishing attacks, web application compromises, and insider threats Support incident containment, eradication, and recovery efforts under the guidance of the CSIRT Manager and senior team members Document incident findings, actions taken, and lessons learned Learn to leverage AI and machine learning tools to enhance the efficiency of log analysis and alert triage Work with SIEM and SOAR platforms to understand alert processing and incident workflows Stay informed about the latest threat intelligence and emerging attack techniques Collaborate effectively with other security teams, IT, and business units during incident response Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Successful completion of a cybersecurity internship or up to 1 years of experience focusing on Security Operations (SOC) and/or Incident Response Fundamental understanding of cybersecurity principles, incident response lifecycles, and security best practices Exposure to or basic experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation Basic familiarity with EDR solutions and their role in incident investigation Introductory knowledge of scripting languages (e.g., Python, PowerShell, Bash) for data analysis Familiarity with the MITRE ATT&CK framework and cyber kill chain Preferred Bachelor’s degree in Computer Science, Information Security, or a related field Foundational industry certifications (e.g., CompTIA Security+, GSEC, or equivalent) Awareness of AI-driven security threats and AI security frameworks such as MITRE ATLAS or OWASP Top 10 for LLMs Introductory exposure to cloud security concepts, including IAM and SaaS platforms Strong analytical and problem-solving skills, with a keen eye for detail Excellent communication skills, both written and verbal, with a willingness to learn and grow within the team Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice