Income Officer

Job Description

• Babergh and Mid Suffolk District Councils
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary: £37,280 - £44,075 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent
  
  
  

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for an Income Officer to join our Tenant Services team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About The Role

You will join a dedicated team of Income Officers with responsibility for collecting Housing Revenue Account income.

In this role, you will:

• Deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the Council and identify appropriate solutions/support available.
• Where necessary, you will use appropriate enforcement powers to recover outstanding debt.
• Work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.
  
  
  

About You

The ideal candidate will have a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field.

You will also demonstrate experience in:

• Debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court.
• Providing assistance and advice, and show understanding and empathy with people facing personal difficulties.
• Problem solving, demonstrating a proactive approach.
  
  
  

About Us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns
  
  
  

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.
  
  
  

For more information, visit our Employee Benefits page .

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contact Polly Bearman by either calling 01473 296422 or emailing [email protected]

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

Closing date: 5pm, 04 September 2026.

How To Apply

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification
  
  
  

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About The Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the ‘Person specification ’ section of the (JD and PS)

Your statement should:

• Be no more than 2 sides of A4
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.