Info Systems Lead Technician (Executive Support)

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As an Info Systems Lead Technician (Executive Support), you will be responsible for delivering premium, discreet, and proactive IT support to the executive leadership team. Serving as a highly skilled technical professional with responsibility for addressing complex technical needs with precision and urgency. Going beyond traditional support functions by applying strategic thinking, advanced troubleshooting expertise, and a deep understanding of executive-level technology requirements to ensure a seamless and elevated support experience. Why Join SCCU? Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. Flexible Schedule Options Career Growth : We prioritize internal promotions and offer on-the-job training. Info Systems Lead Technician (Executive Support) Key Responsibilities: Executive Technical Support: Provide white-glove technical support for executives and Board members, including laptops, mobile devices, home office technology, and urgent after-hours support. Troubleshoot and resolve complex hardware, software, and connectivity issues with minimal disruption to executive operations. Audio/Visual (AV) Management: Design, operate, troubleshoot, and maintain enterprise A/V and video conferencing solutions supporting executive meetings, board sessions, presentations, and major organisational events. Ensure reliable A/V performance through system optimisation, documentation, vendor coordination, and integration with collaboration platforms and IT infrastructure. Operational & Administrative Support: Serve as the primary liaison between executives and IT teams to coordinate issue resolution, technology support, and technical projects. Manage executive technology assets, vendor relationships, procurement activities, and special IT initiatives. Strategic & Advisory Functions: Research, evaluate, and recommend technology solutions that enhance executive productivity, collaboration, and security. Partner with IT and security teams to protect executive systems and provide subject matter expertise on emerging technologies. Technical Expertise: Demonstrated knowledge of desktop, mobile, networking, and operating system support across Windows, macOS, iOS, and Android environments. Experience with automation, A/V technologies, control systems, and cybersecurity best practices in an enterprise environment. Field Support & Availability: Travel as needed to install, repair, and support technology solutions for executives and Board members. Participate in on-call and after-hours support to resolve critical technical issues and ensure business continuity. Info Systems Technician Lead Requirements: Associate degree or equivalent specialized training in a computer-related field is required. 8-10 years of experience in IT technical support, with direct support of C-suite executives required. Proven ability to manage complex projects and lead technical initiatives. Proven ability to manage multiple priorities in a fast-paced, high-pressure environment. Info Systems Technician Lead Compensation: $86,720 - $91,836/yr SCCU Benefits: Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program. Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance). Education Support: Tuition reimbursement after one year of service. Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays. Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts! Schedule: Monday - Friday 8:00am-7:00pm - Flexible Weekends, as needed About SCCU: Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service. I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired . SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.