Information Governance Coordinator

The Information Governance Coordinator will play a key role in supporting the delivery, maintenance and continuous improvement of the Group’s information governance framework. Working closely with colleagues across Information Governance, Data Protection and Cyber Security, the role will help ensure information is managed securely, effectively and in compliance with legal, regulatory and business requirements. This role acts as a central point of coordination, providing support across governance activities, stakeholder engagement and improvement initiatives. The successful candidate will help drive the efficient operation of information governance processes, promote best practice across the organisation, and contribute to the ongoing development of governance controls, systems and ways of working. We are looking for a proactive, adaptable and technology-minded individual who enjoys solving problems, building strong working relationships and taking ownership of tasks through to completion. The successful candidate will be confident working with a wide range of stakeholders, identifying opportunities for improvement and supporting the adoption of effective information management practices across the business. This is an excellent opportunity to contribute to a culture of accountability, compliance and continuous improvement while helping to protect and optimise the organisation's information assets. What you'll be responsible for: Support the delivery, maintenance and continuous improvement of the Group's Information Governance framework, policies, standards, processes and supporting technologies. Identify and drive process improvement opportunities to enhance governance, privacy and security practices across the organisation. Support the adoption, optimisation and effective use of governance, privacy and security tools and systems. Coordinate activities across Information Governance, Data Protection, Cyber Security and wider business teams to ensure effective collaboration and delivery of governance objectives. Assist in identifying, assessing and mitigating information-related risks, supporting the organisation's governance, security and compliance goals. Develop and maintain knowledge across key information governance disciplines, including data protection, records management, information security, data governance and relevant regulatory requirements. Monitor, manage and respond to information governance enquiries received through shared mailboxes, service management platforms and governance tools. Maintain governance records, registers and databases, producing insights and identifying trends to support continuous improvement initiatives. Coordinate and support governance activities, including data subject rights requests, personal data incidents, records management processes, policy reviews, governance assessments and compliance monitoring. Promote a strong culture of information governance through awareness campaigns, training, guidance and stakeholder engagement. Build effective working relationships with stakeholders across the business, providing support, advice and guidance on information governance matters. Research and monitor legislative, regulatory, industry and technology developments, helping to ensure governance practices remain aligned with emerging requirements and best practice. Take ownership of assigned activities and projects, ensuring delivery is timely, accurate and aligned to business objectives. What you'll need: Excellent attention to detail and accuracy. Strong written and verbal communication skills. Highly organised, with the ability to manage multiple priorities and meet deadlines. Proactive, adaptable and eager to learn. Comfortable working across Information Governance, Data Protection and Cyber Security activities. Confident using technology and identifying opportunities for process improvement. Strong relationship-building and stakeholder management skills. Able to work independently and collaboratively as part of a team. Analytical mindset with strong problem-solving abilities. Desirable Understanding of Information Governance, Data Protection, Records Management or Information Security. Experience in a governance, compliance, coordination, administration or support role. Knowledge of the insurance industry. Experience using governance, compliance or service management tools. Our Benefits Hybrid working – 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays! Discretionary annual bonus Pension scheme – 5% employee, 6% employer Flexible working – we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs Electric vehicle – salary sacrifice scheme 100’s of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day