Information Technology Support Assistant

IT Support Assistant

Salary: £30,000 + Benefits + Bonus

Location: Farringdon and Weybridge (at least two days a week)

Hybrid

Hours: Monday–Friday, 9:00am–5:30pm

Permanent | Full-Time

We are recruiting for an IT Support Assistant to join a successful organisation within the financial services sector.

This is a fantastic opportunity for someone with some IT support experience who is looking to develop their career in a varied, hands-on role. You'll support around 130 users, helping with everything from day-to-day technical issues and equipment set-ups to software, systems and wider IT projects.

The Role - IT Support Assistant

• Provide first-line IT support to employees
• Troubleshoot hardware, software and system issues
• Manage and follow up IT support tickets
• Set up laptops, mobiles and user access for new starters
• Support Microsoft Teams, Zoom, Copilot and other business systems
• Manage IT equipment, stock and deliveries
• Liaise with external IT support providers
• Assist with software rollouts, testing and IT projects
• Support remote/home-working set-ups
• Provide technical support for meetings and company events

About You We're looking for someone who is tech-savvy, personable and a natural problem-solver.

You'll ideally have:

• 1+ years' IT support / helpdesk / service desk experience
• Good Microsoft and general IT knowledge
• Strong troubleshooting skills
• Excellent communication and customer service skills
• A proactive, hands-on approach
• Strong organisation and attention to detail

Formal IT qualifications aren't essential – attitude, practical ability and a willingness to learn are key.

What's On Offer?

• £30,000 salary
• Hybrid working
• Benefits package + discretionary bonus
• Excellent opportunity to develop your IT career
• Exposure to a broad range of systems and IT projects

You'll work across Farringdon and Weybridge, with a minimum of two days per week office-based and occasional additional office attendance depending on business needs.