Information Technology Technician II

About On Top of I.T.

At On Top of I.T., we believe technology is about people first.

Since 2005, we've helped businesses thrive by delivering enterprise-level IT services with a personal touch. Most of our growth has come from referrals because we believe in doing the right thing, building lasting relationships, and treating every client like family.

That philosophy extends to our team. We work together, support one another, and genuinely care about our clients and each other. If you enjoy solving challenging technical problems while making a real difference for people, you'll fit right in.

About the Role

We're looking for an experienced Tier 2 IT Support Technician to provide remote support for our business clients. You'll troubleshoot complex workstation, server, Microsoft 365, and network issues, work alongside senior engineers on advanced problems, and help deliver an exceptional support experience.

What You'll Bring

• Strong experience supporting Windows workstations and Windows Server environments
• Solid knowledge of Active Directory, Group Policy, DNS, DHCP, Microsoft 365, and Entra ID
• Experience troubleshooting business networks, VPNs, firewalls, switching, and wireless infrastructure
• Familiarity with Hyper-V or VMware virtualization
• Experience with RMM, PSA, and remote support platforms
• Understanding of cybersecurity best practices, endpoint security, and backup solutions
• Excellent communication, documentation, and customer service skills
• Ability to work independently while collaborating with a close-knit team

Bonus Points

• MSP experience
• Fortinet, Ubiquiti, WatchGuard ecosystem experience
• Intune, Autopilot, PowerShell, or Azure experience
• CompTIA, Microsoft, or VMware certifications
  

Why Join Us?

• Hybrid, flexible full-time position
• Supportive team that genuinely cares about one another
• Clients who value relationships over transactions
• Opportunities to grow your technical skills and work with a wide variety of technologies
• A company where your work is appreciated and your impact is visible

If you're looking for more than just another IT job—and want to work with a team that values integrity, teamwork, and exceptional service—we'd love to hear from you.