Infrastructure Manager (Closes 8/3)

At Allegheny County Department of Human Services (ACDHS), our mission is to improve the welfare of the County’s most vulnerable residents. We operate, influence, and fund essential services worth over $1 billion that more than 200,000 residents depend on each year, including treatment for mental health and addiction, homeless housing, and child and older adult protective services. Over the past 20 years, we have built a national reputation for being on the cutting edge of state and local governments using analytics and technology to deliver more effective and efficient public services. If hired for this position, you would be an employee of our partner agency, Computer Aid, Inc. working for Allegheny County DHS. Position Summary The Infrastructure Manager is a hands-on manager who leads the infrastructure team and keeps DHS cloud and on-premises environments reliable and supportable. The role oversees the infrastructure and platforms that applications and business operations depend on. The manager steps into complex troubleshooting, reviews technical work, supports high-risk changes, and helps staff grow. The position is responsible for daily service delivery, team performance, incident escalation, projects, documentation, operational readiness, and after-hours coverage. It works with the CIO and other technology teams to turn priorities into completed work. Essential Duties and Responsibilities • Lead and develop infrastructure staff through work assignments, feedback, cross-training, and development planning. • Turn priorities into a clear backlog, assign owners and timelines, and report risks and progress. • Manage staffing coverage, maintenance windows, after-hours support, and the infrastructure on-call rotation. • Stay technically engaged and serve as the escalation point for complex infrastructure, cloud, network, and production issues. • Configure, troubleshoot, review, and validate solutions across Azure, OCI, Windows and Linux, VMware, storage, networking, backup, and monitoring tools. • Lead or support high-risk changes, major incidents, service restoration, root-cause analysis, and corrective actions. • Ensure consistent patching, vulnerability remediation, backup and restore testing, capacity management, certificate renewal, and routine maintenance. • Guide infrastructure automation and Infrastructure-as-Code practices so deployments remain repeatable and supportable. • Oversee infrastructure projects and migrations from planning through cutover, validation, and documentation. • Coordinate technical work with vendors and consultants, resolve issues, and transfer knowledge and documentation to internal staff. • Work with the cybersecurity team to implement approved controls and address infrastructure-related findings. • Keep backup and disaster recovery procedures, diagrams, inventories, runbooks, standards, and support procedures current and tested. • Monitor service health, incident trends, operational risks, and capacity, and raise significant issues to the CIO. • Perform other related duties and support evolving organizational needs as assigned. Knowledge, Skills, and Abilities • Strong hands-on knowledge of hybrid infrastructure operations across Azure, on-premises systems, and enterprise networking; OCI experience is preferred. • Solid knowledge of Windows Server, Linux, virtualization, storage, backup and recovery, DNS, DHCP, routing, VPNs, firewalls, and identity dependencies. • Working knowledge of Infrastructure-as-Code, automation, PowerShell or other scripting tools, and CI/CD for infrastructure delivery. • Ability to lead infrastructure incident response and service restoration, troubleshoot complex issues, and make sound decisions under time pressure. • Working knowledge of infrastructure security practices, including least privilege, logging, patching, and vulnerability remediation. • Ability to lead and develop staff with different experience levels while maintaining accountability for results. • Strong communication and coordination skills, including the ability to explain technical issues clearly and maintain ownership across teams. Supervisory Responsibilities This position directly supervises infrastructure staff and is responsible for work assignment, coaching, performance management, staffing recommendations, cross-training, and development. Education and Experience • Bachelor's degree in information technology, computer science, engineering, or a related field, or an equivalent combination of education and experience. • At least seven years of infrastructure experience, including at least three years leading technical staff or infrastructure operations. • Hands-on experience with Azure, enterprise networking, virtualization, backup and recovery, and infrastructure automation is required. • Experience supporting production hybrid environments, leading complex infrastructure changes, and participating in after-hours support or maintenance. • Relevant cloud, networking, or IT service management certifications are preferred. • Experience in government, healthcare, human services, or another regulated environment is preferred. Why DHS? DHS is diverse, but we strive to be even more inclusive. This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS. It has strong, assertive leaders. We do not hire yes-people. You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better. “DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.” -From the organization’s statement on Equity and Inclusion AN EQUAL OPPORTUNITY EMPLOYER -M/F/V/D