Infringement Review Officer

Employment Status: Fixed term until March 2027
Days & Hours of Work: Monday to Friday totalling 38 hours
Competitive Salary: Band 5 - $86,360 pro rata + 12% superannuation
Location: Corporate Centre in Sandringham, with the flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

About the Role:

An exciting opportunity has become available to join the City Development Directorate as an Infringement Review Officer within the Amenity Protection Team. This fixed term position plays a key role in ensuring the fair, transparent and consistent administration of infringement reviews.

Reporting to the Coordinator Projects and Business Support, the Infringement Review Officer works closely with the Amenity Protection Team and other internal stakeholders to deliver high-quality infringement review services. The role is responsible for assessing appeals and complaints, ensuring compliance with relevant legislation and Council policies, and contributing to positive community outcomes through professional and impartial decision-making.

You will be responsible for:

• Providing timely, accurate and high-quality information and responses to customer enquiries via phone, email and written correspondence in accordance with Council standards.
• Reviewing and assessing infringement appeals and complaints in a fair, transparent, consistent and impartial manner.
• Applying relevant legislation, policies and guidelines to determine review outcomes and prepare clear written responses.
• Developing and maintaining a sound working knowledge of infringement-related legislation, Council policies and enforcement processes.
• Liaising with internal departments and external stakeholders to obtain information required to support review decisions.
• Maintaining accurate records and ensuring all review activities are completed within statutory timeframes and service standards.
• Contributing to the continuous improvement of infringement review processes and customer service outcomes.
  

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Experience in conducting infringement reviews in accordance with procedural fairness and administrative law principles.
• Office administration and extensive experience in document management and other software systems.
• Knowledge of Local Laws, Infringements Act 2006, Road Safety Act and Victorian Road Rules, Tobacco Act and other relevant legislation is desirable.
• Proven ability to work autonomously and cooperatively in a team environment and foster a culture of exceptional customer service.
• Ability to liaise effectively with all external and internal stakeholders, and sound conflict resolution skills.
• Excellent written and verbal communication skills.
  

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.
  

What we can offer you in return:

• A work life/balance through flexible and hybrid working arrangements.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A Parkland surrounded office that is only short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel.
  

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description on Bayside City Council Careers page.
2. Provide a cover letter addressed to Ellen Schreiber responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Friday 18 September, 11:55pm

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Ellen Schreiber, Coordinator Projects & Business Support on 03 9599 4326 or via email eschreiber@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.