Inside Sales Representative

The Inside Sales Representative (ISR) will be responsible for supporting customer acquisition and revenue growth across the assigned territory in US, by engaging, qualifying, and nurturing leads. The ISR will work closely with the sales and marketing teams to manage inbound and outbound sales activities, identify business opportunities, and support the sales pipeline through to closure. Key Responsibilities Proactively engage with prospective customers via phone, email, video conferencing, and online platforms to understand their needs and present suitable solutions. Manage and qualify inbound leads generated by marketing campaigns, website activity, and referrals, looking to convert these into active engagements. Conduct outbound prospecting to identify and develop new business opportunities within the target regions. Maintain accurate and up-to-date records of all customer interactions and sales activities in the CRM system. Schedule and deliver remote product demonstrations. Collaborate with regional sales teams, marketing, and customer success to ensure alignment and maximize conversion rates. Consistently achieve or exceed monthly and quarterly sales targets and KPIs. Stay up to date with product knowledge, industry trends, and competitor activity relevant to Sunbird Software Provide excellent customer service and build long-term relationships with clients. Manage the quoting of software maintenance via channel partners in an organized and systematic way, ensuring accuracy, timely delivery, and compliance with internal processes Key Requirements Proven experience in an Inside Sales, Sales Development, or similar role, ideally within the software and technology sectors. Demonstrable track record of meeting or exceeding sales targets in a remote or office-based environment. Excellent communication, interpersonal, and active listening skills, with the ability to build rapport quickly over the phone or online. Strong organizational skills and attention to detail, with experience using CRM systems. Self-motivated, results-driven, and comfortable working independently in a remote setting. Knowledge of the data center, IT, or SaaS markets is advantageous but not essential. WHY SUNBIRD? We are all about delighting our clients and live/breathe the end client/user experience We have amazing PTO Policy that allows you to take care of yourself and your family We offer medical, dental, vision and life insurance to eligible employees We believe in collaboration, teamwork, creativity and taking initiative To learn more, What is DCIM Software: www.sunbirddcim.com/what-dcim What are customers saying about Sunbird: www.sunbirddcim.com/reviews Why work at Sunbird: www.sunbirddcim.com/careers Interested? Read on for additional details about this opportunity to join our amazing team! Sunbird is an EEO/AA/ADA/Veterans employer.