Inside Sales Specialist

About Sequel Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management. Job Overview: The Inside Sales Specialist is responsible for selling the twiist portfolio of products to customers with a consultative approach and collaboration with internal stakeholders and external partners to provide the best possible customer experience. Available shifts: One opening on the East coast and one opening on the West coast, 9 AM - 6 PM local time. Job Responsibilities and Essential Duties: Sales and Promotion: Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory. Field Sales Support: Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts Outbound Sales Calls: Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors. Inbound Call Management: Manage incoming queue calls, addressing customer inquiries and providing information about products and services. Customer Needs Assessment: Work to understand customers' underlying needs or issues and provide tailored information and solutions. Benefits Communication: Communicate with customers about the benefits of Sequel’s products and pharmacy benefits. Customer Journey Management: Manage communication with customers throughout their product journey, ensuring a positive and professional experience. Salesforce Documentation: Perform all required documentation and data entry in Salesforce. Industry Knowledge: Maintain up-to-date knowledge of industry trends and competitive products. Coordination: Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding. Feedback and Improvement: Offer feedback on process improvements to enhance sales and customer experience. Minimum Requirements (Education and Experience): Education: Bachelor’s degree, or equivalent combination of education and experience. Experience: 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field. Required Knowledge, Skills and Abilities: Sales experience in a medical or health-related environment is preferred Knowledge of diabetes and experience supporting customers with diabetes is preferred. Experience supporting customers through the pharmacy channel is preferred Bilingual Candidates preferred Experience providing remote support, particularly in a regulated environment. Experience with Salesforce CRM preferred. Prior B2B or B2C experience preferred. Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes. Delivers oral and written communications that make an impact and persuade their intended audiences. Effectively handles interactions at all levels and appropriately responds to sensitive situations. Effective Self-Management and Action Orientation Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals. Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations. Effectively handles multiple challenges or tasks through prioritization and multi-tasking. Position remotely based, but requires occasional travel to home office in Marlborough, MA. Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At Sequel, we believe that when you thrive, we thrive. That’s why our benefits package is designed to support you from day one. You’ll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting. We’re committed to your well-being and understand the unique needs of employees and families living with diabetes, so we offer capped out-of-pocket insulin costs and GLP-1 coverage across all plans. You’ll have access to a variety of Meritain health insurance plans to suit your needs and can also take advantage of Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). Our comprehensive benefits package includes vision and dental coverage, plus voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care. In addition, we provide employer-paid short-term disability and life insurance for extra peace of mind. We know the importance of taking time to rest and recharge. That’s why Sequel offers flexible PTO, generous paid holidays, and Flex Time options to help you balance work and life when you need it most. Our team enjoys a culture built on hard work, fun, and genuine support. At Sequel, you’re not just starting a job, you’re building a rewarding career and a brighter future. Join us, and let’s thrive together! Environmental/Safety/Physical Work Conditions Ensures environmental consciousness and safe practices are exhibited in decisions Use of computer and telephone equipment and other related office accessories/devices to complete assignments May work extended hours during peak business cycles Physical requirements such as lifting specific weights Some travelling is expected