Fortell is harnessing AI and custom silicon to build the world’s best hearing aids. Our mission is to empower people to hear better everywhere — even in the most challenging environments — so they can connect, thrive, and enjoy life to the fullest. We’re driven by cutting-edge technology, user-centric design, and a passion for improving lives. We are a NY-based startup backed by Thrive Capital, Founders Fund, Valor Equity Partners, Lux Capital and Optum Ventures, among others.
About the role.
Success in hearing care starts with the first conversation. Fortell is looking to hire a highly motivated, detail-oriented Inside Sales Specialist to manage and convert inbound demand while delivering an exceptional first impression of our brand.
This role is responsible for handling inbound calls, responding to leads that sign up through our website intake, and making timely outbound follow-ups to qualify interest and schedule appointments in our clinics. You will be the primary owner of lead management in Salesforce, ensuring impeccable documentation, accurate handoffs, and a seamless experience from first contact through clinic arrival.
This is a full-time role that works closely with Sales, Audiology, Operations, and Product teams. You will play a critical role in driving clinic utilization, conversion, and long-term customer success by setting the right expectations early and ensuring every lead is handled with care, urgency, and professionalism.
Responsibilities.
Serve as the first point of contact for prospective clients, handling inbound calls, web leads, and inquiries with a warm, empathetic, and professional approach.
Make timely outbound calls to leads who complete website intake forms to assess needs, answer early questions, and schedule clinic appointments.
Conduct intake and qualification conversations to understand hearing challenges, readiness, and fit for Fortell’s products and services.
Drive a high scheduling rate of qualified leads by clearly communicating value, next steps, and what to expect from an in-clinic visit.
Own end-to-end lead management in Salesforce, including:
Accurate data entry and lead status management
Clear, detailed call notes and dispositioning
Proper routing and handoff to clinics and care teams
Maintain impeccably clean documentation that enables seamless coordination across Sales, Audiology, and Operations.
Manage follow-ups and rescheduling to minimize no-shows and maximize clinic efficiency.
Handle objections and questions with confidence and empathy, helping prospective clients feel informed and supported.
Meet or exceed key performance metrics tied to responsiveness, scheduling rate, documentation quality, and lead conversion.
Partner closely with clinic and audiology teams to ensure scheduled patients arrive prepared and well-informed.
Identify patterns, gaps, or opportunities in lead flow and share insights with leadership to improve intake processes and conversion.
Uphold privacy, compliance, and data accuracy standards at all times.
What you’ll bring.
2+ years of experience in inside sales, inbound/outbound calling, lead qualification, or customer-facing sales roles — ideally in healthcare, audiology, or a service-based environment.
Exceptional verbal and written communication skills with the ability to build trust quickly over the phone.
Strong sales instincts balanced with empathy and a consultative, patient-first approach.
Meticulous attention to detail and a high standard for CRM hygiene and documentation.
Proven experience managing leads and workflows in Salesforce (or similar CRM); Salesforce proficiency strongly preferred.
Ability to handle high call volumes while maintaining quality conversations and accurate records.
Comfort navigating sensitive conversations with an older demographic and setting clear expectations.
Highly organized, self-directed, and accountable — you take ownership of outcomes, not just tasks.
A proactive mindset: you anticipate needs, follow through reliably, and look for ways to improve the intake experience.
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